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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

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4.64

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1248)

Easy to use and reliable

Found it really easy to use, good app and when you need to speak to someone you can easily get through to a friendly human quickly. When I had an issue they resolved it instantly - you can judge a company on its customer service when there is a problem - they fixed it, instantly, with no fuss. Reviewed on: 21st January 2022

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Great bank

I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022

Perfect for online banking

As almost every physical bank in my area no longer exists I have found First Direct, being online only, ideal for my needs. I can access my account instantly and move my money around just as I want. If this option was not open to me I would have to drive 15 miles in any direction to undertake such activities. Reviewed on: 20th January 2022

Great Bank

I've been with them since inception and always had the best service. No thoughts of moving bank as all of my needs are constantly met. Great service both online snd by phone. Easy to speak to and quick yo answer. Thanks. Reviewed on: 20th January 2022

Just the best

Moved from RBS to first direct more than 20 years ago when it was all telephone banking, the call centre was,. and still is brilliant. The staff are empowered to deal with issues on the spot, and their online site is simple for non-tech savvy people like me. The only fly in the ointment is their change from Visa to Mastercard for their debit card which has disabled many of the functions previously available in HSBC back branches, they promise to sort out the issue and I am sure they will Reviewed on: 20th January 2022

Good Service

Telephone access almost immediate, refreshing after some other Banks Reviewed on: 18th January 2022

Excellent all-round full service online bank

FD does what the other online banks do but also provides live phone calls with people who understand banking. By far the best full range full service current account. Reviewed on: 18th January 2022

Accessible, efficient, responsive

I have had my current account with First Direct for over ten years now and have never had any issues or problems with the administration of it or in accessing customer services. It’s a 24 hour a day, 365 days a year operation that is efficient and responsive. Reviewed on: 17th January 2022

Easily accessible, excellent app

First direct continue to be ahead of the games with an excellent phone app for accessing your account in a very user friendly way Reviewed on: 17th January 2022

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