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first direct: Current account reviews

Name: Current account
Rating: 4.738801501739562624 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

ease of use

everything was clear and easy to understand Reviewed on: 17th March 2023

Excellent bank

Every service first direct offer is of the highest quality Reviewed on: 16th March 2023

Great online bank

Hassle free banking. Easy to use App. No issues except no interest on current account. Reviewed on: 16th March 2023

Amazing and consistent service

I’ve been with First Direct for over 30 years. I’ve never had any issues and dealing with them is a pleasure Reviewed on: 16th March 2023

Fab customer service

I’ve been with this bank since it’s inception and have loved the customer service I’ve received. Reviewed on: 16th March 2023

Excellent service

So easy to speak to someone if any problems. Fast to respond. Great app. Reviewed on: 16th March 2023

Great bank

Readily available for advice or issues. Friendly and helpful UK based Reviewed on: 16th March 2023

Excellent customer service

Always first class engagement and an excellent App Reviewed on: 16th March 2023

Current

Excellent 24hr bank service, lots of other products Reviewed on: 16th March 2023

Excellent service, quick response

I always get the answers I am looking for and always speak to an actual person in a very short time. Reviewed on: 16th March 2023

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