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first direct: Current account reviews

View other first direct products
4.73
Based on 1,489 reviews, last reviewed 8th May 2026
16% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

4
Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019
Raffy's avatar
Raffy

First Direct

5
Great account, fab service and clear communication Reviewed on: 27th February 2023
Bernie Tyrrell's avatar
Bernie Tyrrell

fantastic

5
easy to use interface, no frill but best banking experience Reviewed on: 27th February 2023
Firat cengiz's avatar
Firat cengiz

Best Bank I have ever used

5
Since I transferred to this Bank I have been very well treated Reviewed on: 26th February 2023
david holmes's avatar
david holmes

Already recommended to family

5
The process for opening a new current & savings acct, along with mobile and online was incredibly slick and efficient. Having phoned the call centre once, the call was answered quickly and my query handed efficiently and professionally, with no hassle. Reviewed on: 25th February 2023
Rob's avatar
Rob

Poor

1
Whoever i speak to doesn't seem to have a clue. A simple query about deactivating the app so I can set it up on a new device took 11 minutes. The person I spoke to had me on hold for about 6 minutes then started reading from what sounded like a script. They didn't listen to what I had asked Reviewed on: 25th February 2023
Karen Bradley's avatar
Karen Bradley

Great, Easy to use account

5
Straightforward, easy to use, both online and in the app. Reviewed on: 24th February 2023
sofieellis's avatar
sofieellis

Best bank

5
Best banking experience I've ever had, great products, offers and customer service Reviewed on: 23rd February 2023
emma marshall's avatar
emma marshall

Best bank

5
Best bank by miles.. Easy to use Reviewed on: 20th February 2023
Peter Breeds's avatar
Peter Breeds

Great, simple, easy account to use

5
Used the current account switching service to open it - no issues. Great customer service via phone, responsive and personable. Simple app with no frills. Reviewed on: 20th February 2023
mannypotter@hotmail.com's avatar
[email protected]

Simple, straightforward mobile banking

5
First Direct keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023
Rob Curry's avatar
Rob Curry

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