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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1417 reviews)

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4.71

Based on 1,417 reviews, last reviewed 3rd Feb 2026

5400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Easy to set up and use and the app is intuitive Easy to set up and use and the app is intuitive. It has helpful suggestions and categories of payments and it is straightforward to add direct debits ... Read more Reviewed on: 3rd February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1417)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

First Direct staff are their greatest product.

First Direct staff are professional and friendly. I've invariably had a great experience every time I've had occasion to contact them. Reviewed on: 22nd January 2026

Easy to set up and to use the app.

Easy to set up and to use the app. Very good interest rate on linked regular saver Reviewed on: 22nd January 2026

I just find their service strong and clear

I just find their service strong and clear Reviewed on: 22nd January 2026

No problems whatsoever.

No problems whatsoever. Very helpful, and always search for an answer. Polite and friendly. Reviewed on: 22nd January 2026

Always amazing customer service.

Always amazing customer service. Reviewed on: 22nd January 2026

Good customer services.

Always pick up the phone quickly and respond to requests patiently and efficiently. Good products. Good interest rates. Would recommend to others. Reviewed on: 22nd January 2026

Always available.

Always available. Always helpful. Professional and friendly. I love their banking service, by phone and app. Reviewed on: 22nd January 2026

Really good from day one.

Really good from day one. Very secure and positive. Any queries are solved immediately. Great service online and personally by phone when needed. Friendly and professional. Probably the best company to deal with ever. Reviewed on: 22nd January 2026

Fantastic customer service every time

Fantastic customer service every time Reviewed on: 22nd January 2026

I have been a customer of First Direct for 34 years...

I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year then service has completely collapsed. I am constantly having to call them to sort out problems and their attitude is not helpful. They are sliding down the ratings and I am not surprised. Reviewed on: 29th October 2025

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