Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

View other first direct products

4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current account reviews (1494)

Excellent customer service

I like being able to deal easily with my finances using the app, knowing there are always friendly and helpful people you can talk to at the end of the phone - based in the UK, without a long wait. Never had an issue. Reviewed on: 11th January 2023

Good all round

Been with them for years and never had any problems Reviewed on: 11th January 2023

Amazing customer service

This bank has first class customer service - no long waiting times, sensible security process and staff quick to resolve any isdues Reviewed on: 11th January 2023

Great app, service and perks

Account was very easy to set up, I did it via the current account switch and got a cash bonus too! App has really good features and layout. Reviewed on: 11th January 2023

Helpful and local

I've used First Direct for years. They're always available for any problems or questions and the staff are responsive and knowledgeable Reviewed on: 11th January 2023

Best current account without a doubt

This is an easy to use and secure banking product via an excellent app. The telebanking team is also professional, helpful and friendly. Reviewed on: 11th January 2023

excellent service

Over the past 6 months i signed up to first direct and have been really pleased. even though they are an app only bank their customer service is excellent and you always get a fast response Reviewed on: 11th January 2023

The epitome of what a bank should be

Easy banking via mobile, phone, and online. A bank that truly believes in providing for its customers. They have responded to the current situation by helping their customers. Reviewed on: 10th January 2023

super

Gerat account, only criticism the app is not really offering all it should, other members of the same banking groups apps are better Reviewed on: 10th January 2023

Good customer service

Excellent customer service always putting the customer first. Excellent ap too which does just about everything. Reviewed on: 10th January 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

FlexAccount
from Nationwide 4.62 from 1109 reviews
Black account
from NatWest 4.11 from 234 reviews
Current Account
from Clydesdale Bank 3.92 from 61 reviews

Want to see more from first direct?

Regular Saver Account
from first direct 4.76 from 149 reviews
Bonus Saving Account
from first direct 4.68 from 58 reviews
Fixed Rate Mortgage
from first direct 4.68 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub