Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

View other first direct products

4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Excellent Service

We have banked with first direct for many years and are extremely satisfied customers Reviewed on: 5th February 2022

Brilliant

FD is available, approachable, efficient, polite and safe. Reviewed on: 29th January 2022

1st Direct review

Easy online banking, great telephone support. Reviewed on: 29th January 2022

Good Customer Service

Have always found the UK-based customer service staff I've contacted by 'phone to be friendly, helpful and knowledgeable. Am a satisfied customer of over 15 years with FD and will remain with them for the foreseeable future. Reviewed on: 29th January 2022

No nonsense

I have banked with first direct for over 20 years. No hassle. Easy to get hold of. Great app. Reviewed on: 29th January 2022

Easy to use app

Always a quick answer if any problems encountered Reviewed on: 27th January 2022

how banking should be

First Direct's customer service leaves other banks in its wake. Whether you call or use the messaging feature, service is always swift, knowledgeable and hassle free. Reviewed on: 22nd January 2022

Easy to use and reliable

Found it really easy to use, good app and when you need to speak to someone you can easily get through to a friendly human quickly. When I had an issue they resolved it instantly - you can judge a company on its customer service when there is a problem - they fixed it, instantly, with no fuss. Reviewed on: 21st January 2022

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Great bank

I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Bank account (discontinued)
from N26 (inactive company) 4.52 from 64 reviews
Student Current Account
from TSB 4.12 from 6 reviews
Current Account
from ICICI Bank 4.12 from 2 reviews

Want to see more from first direct?

Regular saver
from first direct 4.76 from 149 reviews
Bonus Saving Account
from first direct 4.68 from 59 reviews
Fixed Rate Mortgage
from first direct 4.66 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub