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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Great service, great App, great customer service.

Great service, great App, great customer service. Opening and transferring accounts was simple and hassle-free. Opportunity to access a high interest rate savings account- which I did, to the maximum. Reviewed on: 24th March 2026

Excellent customer service

Whenever I have needed to contact customer services the team are excellent. Knowledgable and friendly Reviewed on: 24th March 2026

First Direct - First Class!

I’ve been with FD since the very beginning. Although I have other private and commercial bank accounts with other providers, I remain loyal to FD because of their customer service and first rate staff. Reviewed on: 24th March 2026

Great bank

Great staff. Brill customer service. Easy to get through to Reviewed on: 24th March 2026

It's always easy to get a human on the phone, i valu...

It's always easy to get a human on the phone, i value that more than anything these days. They are helpful and direct you to the right service if they themselves can't help. Reviewed on: 24th March 2026

Good experience all round

It was easy to move to First Direct using the current account switching service and all went smoothly. The First Direct App is easy to use, giving quick access to my account balance and transactions plus the App allows notifications of ingoing and outgoing money. All in all a user friendly App. The debit card shows my account number and sort code in addition to the usual information. Reviewed on: 24th March 2026

first direct current account.

Never had a problem with my first direct current account. Every time I speak to customer service, they are always excellent and sort out any questions first time. Reviewed on: 24th March 2026

1st class customer service, speedy phone responses a...

1st class customer service, speedy phone responses and patient, polite, efficient and knowledgeable consultants. Reviewed on: 24th March 2026

Always a real person who can help

Always a real person who can help - anytime you need Reviewed on: 24th March 2026

Always a pleasant experience on the rare occasion wh...

Always a pleasant experience on the rare occasion when I speak to a member of the team. Friendly, professional and super effective with what they do. Love the app as well. Reviewed on: 24th March 2026

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