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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Appalling Customer Service

I was a loyal customer of FD for over 30 years but recently received the most appalling customer service and sadly have moved banks. Their people first and continous PR about excellent customer service are just empty words and promises. Just treated like a number and FD didn't even say they were sorry to see me go after 30 years. Clearly loyal customers mean nothing to them. Reviewed on: 8th November 2021

The Most Efficient Company

I've been with First Direct for many years and have never had a bad word to say about them. Their customer service is second to none. Absolutely fantastic in all respects Reviewed on: 27th September 2021

14 plus years

Simply Excellent banking. Long term customer. Had multiple interactions. Always available, nice staff and never an issue. Reviewed on: 9th August 2021

Trusted banking

I have been with this bank for many years. Consistently voted for excellent customer services, I have no problems in agreeing with that Reviewed on: 4th August 2021

Great bank destroyed

I have banked with them from the start and they were excellent. They now have a new boss and customer service is appalling. Long waits to speak to someone who then does nothing to resolve problem. They want to compete with new internet banks but their IT is not good enough. They no longer want to speak to customers because it is too expensive but that is what made them so good. Reviewed on: 31st July 2021

easy to access phone or on line

easy to access by phone or on line Reviewed on: 29th July 2021

For a telephone bank their service has failed

Used to get excellent service. Today held on for over 30 minutes. No one answered telephone or online chat. Eventually got through transferred to another department and then got disconnected. For a telephone bank that is extremely poor service. Need to take my business somewhere else. Reviewed on: 24th July 2021

no one answers the phone

customer service very very poor Reviewed on: 19th July 2021

Hopeless

Cannot get through on the phone Reviewed on: 11th July 2021

Good overall.

Easy to use app,good customer service on the phone. Reviewed on: 29th June 2021

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