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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1453 reviews)

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4.73

Based on 1,453 reviews, last reviewed 26th Mar 2026

8900% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent customer service staff who value customers I have experienced financial difficulties over the past year and First Direct have been very helpful and accommodating with my situation. I will remai... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1453)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

No hassle

Been with first direct from the start Best bank for customer service and ease of use on internet Reviewed on: 2nd March 2021

Still the best for service

Although there are a plethora of challenger banks snapping at its heels, first direct retains its key advantage - the best customer service in the market. The combination of app, web and UK call centre provides the omni-channel availability that their customer base requires, and even in pandemic world they have maintained great standards Reviewed on: 28th February 2021

The Best Bank

Excellent Customer service ! Always a human to talk too! And a wide range of other services Reviewed on: 28th February 2021

Fantastic

A bank that actually values it's customers and still believes in decent telephone support. Reviewed on: 27th February 2021

Reliable, solid platform, gives you what you need in a bank

I've been with FD for years, one of the earlier online banks but still a great performer. Easy to use platform and by and large reliable in terms of availability/uptime. Never had a problem with them. Reviewed on: 27th February 2021

Easy to use and manage, but help is only a call away

Generally only use the app or online banking but when needed have called and the staff have be down to earth and able explain things clearly then will go on to solve issues quickly Reviewed on: 24th February 2021

Safe and Sure

Always helpful; safe and certain. Reviewed on: 20th February 2021

Great service

Great service, when you phone the bank it is snswred by a person who can answer your query or help solve any problems not a computer that can't understand what you say or needs you to key in lots of numbers. Reviewed on: 20th February 2021

Always available

An easy to use, safe online account. When I need to contact a member of staff they are always pleasant and helpful. Reviewed on: 19th February 2021

Been my fav bank for 30 yrs until starling and new online banks

Still my main bank as I wait for them to catch up giving me on instant alerts on all transactions. Currently they only provide alerts for £10 and over can take days to get them. They were the original phone banking service and their friendly efficient customer service (mainly lovely Scottish people I think) have always been a delight to contact which is why their customer service has always been voted tops. So I will be patient in waiting for them to catch up because they have looked after me do well for so long. I was surprised they didn’t lead again with the new banking apps like Starling. They are making small changes but it’s taking a while. Reviewed on: 18th February 2021

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