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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Smooth Operator

Over the years I have switched banks trying to find one that truly meets my needs. Since joining I have nothing but praise for FD. Their customer service is truly outstanding, given my advancing age and poor it skills, they helped set me up with mobile banking the patient and systematic way has built my confidence and now manage current account, savings accounts with other providers as well as my stocks and shares isa all on mobile apps due to the solid foundation started with FD. Reviewed on: 16th April 2021

Second to None

I have been with First Direct for approximately 25 years. During that time, their customer service has been exemplary. Their services exemplary and their security exemplary without being too cumbersome. There really is noone else I would go to for my banking needs, including my mortgage. Reviewed on: 14th April 2021

Excellent customer service

Easy to contact (no tedious telephone menus) and always helpful Reviewed on: 13th April 2021

Straight forward and always very helpful

On occasions where I have needed to contact the bank they are very quick and efficient, friendly and have great security processes. Reviewed on: 13th April 2021

Reliable good customer service

Been with this provider for a very long time and am always happy with the personal friendly service. Reviewed on: 12th April 2021

Outstanding. Not a single problem in over 30 years

Been with them since they started. They have consistently improved their offer. The staff remain friends and empowered dispute the massive increase in size. Just simply love them! Reviewed on: 11th April 2021

Been with them since they started. Not a single complaint in over 30 years

Love them. Real people who are empowered. Systems work. Reviewed on: 11th April 2021

Brilliant

Love this account, the text message alerts are brilliant. I love first direct in general. Their customer services is the best I’ve ever used. They talk to you in a way that can easily be understood. Highly recommended Reviewed on: 10th April 2021

Excellent Service

I have banked with First Direct for over 30 years and the service is excellent. The information provided top quality and you can access on line and over the phone 24/7. Reviewed on: 9th April 2021

Top banking

Excellent and efficient banking any query is sorted in minutes Reviewed on: 8th April 2021

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