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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1454 reviews)

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4.73

Based on 1,454 reviews, last reviewed 26th Mar 2026

9000% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First Direct are First Class I have banked with First Direct for 30 years and have never had an issue. Their customer services team/advisers are excellent and always helpful and k... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1454)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Perfect

Simply, the best bank. Excellent online application and more importantly real people on the end of a phone line, and only after less than 5 rings.. Reviewed on: 17th February 2021

Avoid as much as you can

Terrible customer service. Fail to see why it scores highly, the reviews you see must be fake. Reviewed on: 17th February 2021

Great online banking

Very good app and never had any issues with this bank. Telephone helpline is always quick to answer any queiries you might have. Reviewed on: 17th February 2021

Very good customer service

Always get helpful people quickly without a delay that understand their products and can sort problems Reviewed on: 17th February 2021

Fabulous Customer Sevice

have been with first direct pretty well since it started, i have always been impressed with their customer service- it's second to none Reviewed on: 17th February 2021

Good online bank with excellent current and regular savings accounts

Very good savings interest rate with great 1st account app Reviewed on: 17th February 2021

FAST RESPONSIVE OLB.

They process everything efficiently and always answer every query, no matter how minor, patiently and diligently. They listen to you the customer and are always on your side, consistently providing excellent A1 customer service. Reviewed on: 17th February 2021

Excellent customer service and good security

We've been customers of FD almost since they started and they have always been easy to deal with, have really good apps for quick online access and have very good security - checking up when slightly out of the ordinary transactions happen. Reviewed on: 17th February 2021

Excellent customer service

Had a problem and was rectified straight away, no waiting in queues, call was answered straight away, and given a five star service as usual. Reviewed on: 2nd February 2021

Simply the Best Bank

I have been with this Bank for 30 years and have never been let down in any way. Talk to people in UK without any hold music or number options in the way. Great service. Reviewed on: 2nd February 2021

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