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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

24 Hour Access, Friendly Staff

I've never had a bad experience with First Direct. My call is usually answered within a few minutes, even during peak hours. The greatest thing about FD, is 24-hour access... Unlike other banks where you have to rely on branch opening times, FD can be contacted anytime. I have recommended FD in the past I would do so again. Reviewed on: 21st March 2021

My Best Bank

I have several bank accounts over the last 35 years. The Only Bank that I never have a problem or have to wait to answer queries / sort a problem is "First Direct", The Staff are always well spoken and courteous. First Class !! Reviewed on: 21st March 2021

Perfect online service with phone support

I have dealt wit first direct since I spent a year abroad and they were a perfect solution when travelling or abroad to manage finances back home. Reviewed on: 20th March 2021

Always great

Have been a customer for many years. Consistently good at customer service, online, website, phone. Now have online cheque payments. Reviewed on: 20th March 2021

Great current account

Really easy to use and alway available if needed. Reviewed on: 18th March 2021

Excellent Customer Service

I have been banking with First Direct for over ten years now. They answer the phone promptly, and deal with any query I have had efficiently. They have knowledgeable and polite staff. There app service is easy to use and I have never had any problems with my banking. Reviewed on: 16th March 2021

Best bank ever!!

I can’t thank these guys enough for first class customer service & an app that allows me to see everything I need in a glance. Top quality, top service Reviewed on: 13th March 2021

Why can't all banks be as efficient as this?

I joined in the days before internet banking and was initially worried about the lack of branches, but very quickly my only regret was not moving to them years previously. Efficient, competent, knowledgeable, friendly: everything we all want from bank staff but sadly often don't get. Reviewed on: 10th March 2021

Simples

Ticks all the boxes for what I need in a bank Reviewed on: 10th March 2021

Brilliant

Have been with First direct since the beginning. Have always been impressed. Love the online app & customer service is brilliant Reviewed on: 10th March 2021

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