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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

Their customer service is unbelievable

I call them and usually within 2 rings there is someone there to help you Reviewed on: 22nd November 2019

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

So easy to deal with

The whole thing about FD is how easy it is to run everything to do with your current account. Virtually everything can be done yourself, and online. Where you do need to contact them, you can call up, and the pleasant staff are always more than happy and willing to assist. They are the best, and have been for well over 20 years now. Reviewed on: 22nd November 2019

Excellent

Been with First Direct for 20 years and always have received a superb service, every problem is dealt with straight away. Highly recommended Reviewed on: 22nd November 2019

perfect bank skills

perfect bank easy to use and staff very helpful. Reviewed on: 22nd November 2019

best customer service

I've been with first direct a couple of years now and I still can't get over how I ring them, and they pick up and speak to me!! It's amazing! No press this button, listen to this hold music etc. So pleased with them! Reviewed on: 21st November 2019

Brilliant

Best bank ever. 100% recommend this bank Reviewed on: 21st November 2019

excellent bank

gives consistently good service and 24 hour banking is very convenient. Reviewed on: 21st November 2019

Easy online management

We have banked with First direct for 24 years, they have been efficient and always easy to manage money, no always supportive and caused us a few problems years ago, lately have been better. Reviewed on: 21st November 2019

First Direct first rate

Always well trained staff who are knowledgeable and helpful Reviewed on: 20th November 2019

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