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first direct: Current Account reviews

Name: Current Account
Rating: 4.74 (1488 reviews)

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4.74

Based on 1,488 reviews, last reviewed 5th May 2026

20% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1488)

the helpful bank

For instance I wanted to send some money to nephews in Australia last Xmas and had no idea how to start the process .They are always ready to assist and so friendly ! 1st D are great ! Reviewed on: 18th February 2021

App works wonders

The app allow the customer to have easy access over their money and find out exactly where it is going. Reviewed on: 18th February 2021

Easy to do business with.

The app is well designed, and easy to use. Reviewed on: 18th February 2021

Served me very well

I joined FD in its early days as it was a innovative bank - have really never looked back. Only issue I feel is that HSBC should let it be more independent to compete with fintech start ups like Starling, etc Reviewed on: 18th February 2021

Perfect

Simply, the best bank. Excellent online application and more importantly real people on the end of a phone line, and only after less than 5 rings.. Reviewed on: 17th February 2021

Avoid as much as you can

Terrible customer service. Fail to see why it scores highly, the reviews you see must be fake. Reviewed on: 17th February 2021

Great online banking

Very good app and never had any issues with this bank. Telephone helpline is always quick to answer any queiries you might have. Reviewed on: 17th February 2021

Very good customer service

Always get helpful people quickly without a delay that understand their products and can sort problems Reviewed on: 17th February 2021

Fabulous Customer Sevice

have been with first direct pretty well since it started, i have always been impressed with their customer service- it's second to none Reviewed on: 17th February 2021

Good online bank with excellent current and regular savings accounts

Very good savings interest rate with great 1st account app Reviewed on: 17th February 2021

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