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first direct: Current Account reviews

View other first direct products
4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
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Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Good online bank with excellent current and regular savings accounts

5
Very good savings interest rate with great 1st account app Reviewed on: 17th February 2021
Dave's avatar
Dave

FAST RESPONSIVE OLB.

5
They process everything efficiently and always answer every query, no matter how minor, patiently and diligently. They listen to you the customer and are always on your side, consistently providing excellent A1 customer service. Reviewed on: 17th February 2021
Bruce S.'s avatar
Bruce S.

Excellent customer service and good security

5
We've been customers of FD almost since they started and they have always been easy to deal with, have really good apps for quick online access and have very good security - checking up when slightly out of the ordinary transactions happen. Reviewed on: 17th February 2021
Alistair Smailes's avatar
Alistair Smailes

Excellent customer service

5
Had a problem and was rectified straight away, no waiting in queues, call was answered straight away, and given a five star service as usual. Reviewed on: 2nd February 2021
Brian Chadwick's avatar
Brian Chadwick

Simply the Best Bank

5
I have been with this Bank for 30 years and have never been let down in any way. Talk to people in UK without any hold music or number options in the way. Great service. Reviewed on: 2nd February 2021
BH's avatar
BH

Brilliant bank

5
The service from this bank is fantastic. They are available 24/7 and you get straight through to a person. Never had any issues with app as it’s easy to use. Reviewed on: 22nd January 2021
Alex's avatar
Alex

Customer relations do not give a damn

1
After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a complaint. Customer relations do not care about the rude and unhelpful service. Will be raising a complaint with the financial ombudsman! Reviewed on: 10th November 2020
Loan Uong's avatar
Loan Uong

Best service I have ever had!

5
Just come off the phone after being guided with opening a new account and setting up online banking, with the most amazing kind, respectful, and patient young man called Jordan. I am 74 years old, and technology inept, but Jorden made me feel like I was the most important person on the planet! I hope everyone over 60 opening an account with First Direct, could have Jordan to set them up, he's amazing! Thank you. , Reviewed on: 10th November 2020
Marjory Coler's avatar
Marjory Coler

Never let you down

5
Been with them from the very beginning, always excellent customer service Reviewed on: 19th September 2020
Andy's avatar
Andy

Outstanding Customer Service

5
All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using an "internet" bank, you can pop into any HSBC bank for the in-person stuff like depositing money. Reviewed on: 15th September 2020
nczak's avatar
nczak

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