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first direct: Current Account reviews

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4.73
Based on 1,451 reviews, last reviewed 25th Mar 2026
8700% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Great online banking. Great online banking. Very easy to set up. Reviewed on: 25th March 2026
Alan's avatar
Alan

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
Martin S's avatar
Martin S
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1451)

Review of the first direct, Current Account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

Outstanding Customer Service

5
All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using an "internet" bank, you can pop into any HSBC bank for the in-person stuff like depositing money. Reviewed on: 15th September 2020
nczak's avatar
nczak

Unauthorised cancellation of policy

3
Cancelled my policy without concept when I thought it was active resulting in me driving my car insured for 3 week. Luckily they admitted error and insured me retrospectively but not impressed. Reviewed on: 12th August 2020
Sophie's avatar
Sophie

Downhill

1
They were great now are just HSBC customer service ... Reviewed on: 17th July 2020
Jez Abel's avatar
Jez Abel

Tankks

5
Tank kdus I hg if in vbuhnvy ou u jjgcbvhjgh lugfhhh kgfhkjh kvcnjh Reviewed on: 16th July 2020
Petr Dzurko's avatar
Petr Dzurko

Great Service

5
Great Service. Easy to use AP and 24 hour customer service. Reviewed on: 13th July 2020
Andrew Wyllie's avatar
Andrew Wyllie

Great app functionality and customer service

5
I really rate this bank always polite and efficient and the app allows you to do so much such as pay cheques in by scanning them Reviewed on: 13th July 2020
Dale Askew's avatar
Dale Askew

A great bank that has been contactable each time we've needed them

5
I really think First direct are the best bank I've used . I feel they are reliable and trustworthy. Reviewed on: 12th July 2020
Rebecca Beesley's avatar
Rebecca Beesley

Excellent service

5
Very helpful, option to do on line or talk to someone Reviewed on: 12th July 2020
Bayview 's avatar
Bayview

Great service

5
I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service Reviewed on: 12th July 2020
Mike Clarke's avatar
Mike Clarke

Great Service

5
15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison Reviewed on: 6th July 2020
Deborah Gilbody's avatar
Deborah Gilbody

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