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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1454 reviews)

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4.73

Based on 1,454 reviews, last reviewed 26th Mar 2026

9000% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First Direct are First Class I have banked with First Direct for 30 years and have never had an issue. Their customer services team/advisers are excellent and always helpful and k... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1454)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Excellent current account

Excellent current account trustworthy professional and first class service Reviewed on: 3rd January 2020

Great service

Fantastic service from First Direct and a simple, easy to use app. Reviewed on: 1st January 2020

Best resolver in customer issues

@firstdirect #thankyou for being the #bestbank in the world. I got scammed out of a lot of money but thanks to @firstdirect swift action, I got it all back so quickly. #relief Reviewed on: 30th December 2019

Great Bank

I have banked with them for several years and have always found them helpful. Sometimes the phone lines are busy but it is not too hard getting hold of them normally. Reviewed on: 24th December 2019

Good bank

I really like the bank. Nice and easy to use Reviewed on: 8th December 2019

Excellent Service

Have banked with First Direct for over 25 years.Will stay with them for the next 25 years ! Reviewed on: 30th November 2019

friendly, easy and secure

easy to navigate online and very secure, I can easily do all the things I need to do to manage my money. Been with them for over 30 years and wouldn't change. Reviewed on: 29th November 2019

Consistently excellent

My husband and I have had accounts with First direct for around 15 plus years. They have consistently provided excellent service, and we would not consider changing Banks. Reviewed on: 27th November 2019

Hassle Free

great bank, hassle free and nothing is too much trouble for them Reviewed on: 24th November 2019

Talk to a real person!

First direct are always helpful and it's easy to use their online or telephone service. Really appreciate being able to talk to a real person who knows their stuff every time I call Reviewed on: 23rd November 2019

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