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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Easy to use app, 24/7 customer service avail...

Easy to use app and excellent customer service available at any time of the day Reviewed on: 25th January 2026

So easy to manage and great customer service.

So easy to manage and great customer service. Reviewed on: 25th January 2026

It is easy to open and operate a First Direct account

It is easy to open and operate an account online. First Direct operates via an App which is well laid out and allows access to all aspects of my current account. Notifications of money movement is very useful to keep track of transactions. Reviewed on: 25th January 2026

Easy to use features and app.

Easy to use features and app. Only issue I ever had to report to customer services was quickly resolved. Reviewed on: 25th January 2026

Solid, but not overwhelming

The bank has nothing particularly wrong with it other than the website is quite awkward to use and the Perks system doesn't appear to work properly. They are very tight on security but it's not ideal to force customers to do everything via the app. Reviewed on: 23rd January 2026

Well done First Direct stay in front of the pack.

I have tried many UK banks and First Direct is way out in front of all of them. Customer Service is amazing and when I phone needing assistance my call is answered in seconds. Most importantly, I feel secure banking with First Direct, yet I don’t feel that their security systems are restrictive or a hassle to deal with. Keep it up First Direct!!! Reviewed on: 23rd January 2026

A loyal customer of First Direct Bank for over 32 years

I have been a loyal customer of First Direct Bank for over 32 years, and throughout this time, they have consistently provided exceptional service in every aspect of banking. From their attentive customer support to their user-friendly digital services, every interaction has been seamless and professional. Their commitment to putting customers first, combined with reliability and innovation, has made banking with them an absolute pleasure for more than three decades. Reviewed on: 23rd January 2026

Simple Current Account Operation

It is very easy to operate my current account which I have with them Reviewed on: 23rd January 2026

I’ve experienced excellent service from First Direct...

I’ve experienced excellent service from First Direct by telephone when needed - helpful, respectful and informative. Never sales focussed. Really value this banking relationship Reviewed on: 23rd January 2026

Excellent services.

Excellent services. On-linebanking couldn't be simpler. Reviewed on: 23rd January 2026

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