Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

View other first direct products

4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great service

Fantastic service from First Direct and a simple, easy to use app. Reviewed on: 1st January 2020

Best resolver in customer issues

@firstdirect #thankyou for being the #bestbank in the world. I got scammed out of a lot of money but thanks to @firstdirect swift action, I got it all back so quickly. #relief Reviewed on: 30th December 2019

Great Bank

I have banked with them for several years and have always found them helpful. Sometimes the phone lines are busy but it is not too hard getting hold of them normally. Reviewed on: 24th December 2019

Good bank

I really like the bank. Nice and easy to use Reviewed on: 8th December 2019

Excellent Service

Have banked with First Direct for over 25 years.Will stay with them for the next 25 years ! Reviewed on: 30th November 2019

friendly, easy and secure

easy to navigate online and very secure, I can easily do all the things I need to do to manage my money. Been with them for over 30 years and wouldn't change. Reviewed on: 29th November 2019

Consistently excellent

My husband and I have had accounts with First direct for around 15 plus years. They have consistently provided excellent service, and we would not consider changing Banks. Reviewed on: 27th November 2019

Hassle Free

great bank, hassle free and nothing is too much trouble for them Reviewed on: 24th November 2019

Talk to a real person!

First direct are always helpful and it's easy to use their online or telephone service. Really appreciate being able to talk to a real person who knows their stuff every time I call Reviewed on: 23rd November 2019

Great easy customers service

Any problem results in a phone call to someone in the UK who knows what they are talking about Reviewed on: 23rd November 2019

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current account
from Chase Bank 4.86 from 49009 reviews
Select Platinum Current Account
from RBS 3.41 from 42 reviews
Current account
from LHV Bank 4.49 from 35 reviews

Want to see more from first direct?

Regular Saver Account
from first direct 4.77 from 149 reviews
Bonus Saving Account
from first direct 4.69 from 58 reviews
Fixed Rate Mortgage
from first direct 4.68 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub