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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Best Bank

Always a friendly service and very helpful Reviewed on: 22nd November 2019

Good

Good bank with great customer service Reviewed on: 22nd November 2019

Fantastic customer service

Great bank and brilliant customer service. Reviewed on: 22nd November 2019

Ok bank

The bank is alright, but the app doesn't seem to have the same usability as others. The fact that can't name savings accounts is a flaw and ordering replacements cards had to be done online not on the app. Apart from that it's not too bad. Reviewed on: 22nd November 2019

Straight forward banking

Good website with call centres contactable whenever you need them. Reviewed on: 22nd November 2019

Their customer service is unbelievable

I call them and usually within 2 rings there is someone there to help you Reviewed on: 22nd November 2019

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

So easy to deal with

The whole thing about FD is how easy it is to run everything to do with your current account. Virtually everything can be done yourself, and online. Where you do need to contact them, you can call up, and the pleasant staff are always more than happy and willing to assist. They are the best, and have been for well over 20 years now. Reviewed on: 22nd November 2019

Excellent

Been with First Direct for 20 years and always have received a superb service, every problem is dealt with straight away. Highly recommended Reviewed on: 22nd November 2019

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