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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1453 reviews)

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4.73

Based on 1,453 reviews, last reviewed 26th Mar 2026

8900% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent customer service staff who value customers I have experienced financial difficulties over the past year and First Direct have been very helpful and accommodating with my situation. I will remai... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1453)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great customer service

Great customer service on the phone Convenient app and access to hsbc branches Reviewed on: 19th April 2019

Excellent customer service

Excellent service with UK based call centre - very helpful Reviewed on: 19th April 2019

Fantastic customer service

Helpful & friendly staff No long telephone waiting times! Reviewed on: 15th April 2019

No Problems

Been banking with first direct for a few years now and never any problems. A good phone app and online banking makes things very easy. Reviewed on: 15th April 2019

top notch

Customer service is brilliant, always helpful and easy to sort any issues over the phone Reviewed on: 15th April 2019

Good but not great

Fantastic at the basics. Instant telephone response by UK based call handlers. Polite, calm and well informed. However, when things get complicated not quite so impressive. However, for the day to day of personal banking very good. Reviewed on: 15th April 2019

Great

Great customer service and got a switching bonus. winner. Reviewed on: 10th February 2019

Superb, customer service second to none

Superb customer service second to none. I transferred to this bank over 2 years ago and would recommend it to all my friends and colleagues. I have received first rate customer service from them since day one. I love the fact that I can speak to someone in this country who understands how banking works. And also that I don't have to go through 6 or 7 menus on the telephone to speak to a person. Reviewed on: 10th February 2019

The best bank for busy people with complicated lives

Brilliant customer service with empathic and friendly staff who are willing to help you find solutions to problems. Reviewed on: 10th February 2019

so easy

love first direct the account is so easy to use and if you have to phone them they are brill and you can understand them cos its in the uk Reviewed on: 10th February 2019

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