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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1455 reviews)

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4.73

Based on 1,455 reviews, last reviewed 27th Mar 2026

9100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when you need them Access via website or mobile app access is available any time of day or night. Always helpful and there when you need them for service! Reviewed on: 27th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1455)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Best of the bunch

Excellent customer service on phone & online Reviewed on: 8th February 2019

Join first direct

Efficient service, a friendly voice and always there when you need them: day or night. Reviewed on: 6th February 2019

Simply the best

First rate experience and been with them for over a decade. Wouldn't even be tempted to swap banks. 1st class online banking with customer service second to none.. Can't fault this bank - no wonder it comes top in all the ratings... Reviewed on: 5th February 2019

EXCELLENT BANKING

GREAT ONLINE EXPERIENCE. ALWAYS RESPONSIVE TO ANY QUERIES I MAY HAVE. Reviewed on: 4th February 2019

Switch New Account

Fantastic customer service available on telephone. Online banking set up extremely secure more so than High Street banks. Lots of financial products for 1st Account customers well explained by customer services assistant. I have switched from Halifax due to the increase in overdraft charges of 1p for every £6 per day from Jan 2019. First Direct overdraft is free up to £250. Will probably look at mortgage switch too. Reviewed on: 29th January 2019

Customer service is second to none

I have used First Direct since shortly after they were set up, and they have never rested on their laurels. Their web site is very rarely inaccessible, and their call centre is superb - in all these years, only once have I been on hold before my call was answered. What is more, their staff know what they are talking about, rather than recite answers from a pre-defined list of queries. Reviewed on: 25th January 2019

Excellent

Great service, helpline is actually helpful! Reviewed on: 23rd January 2019

Amazing bank.

I switched from natwest, and first direct’s app blows natwest’s out of the water so I don’t know why natwest keeps winning best app. Also amazing customer service, so so easy to get friendly human help. Genuinely never been so impressed by customer service but it is what first direct are known for, as well as fantastic savings rates and products. Reviewed on: 22nd January 2019

FD customer

still rules, best customer services, no blink blink app. keep it like this FirstDirect Reviewed on: 17th January 2019

Easy to get in contact and helpful

NO hassle bank account. Great over draft facility and very helpful customer advisers. Reviewed on: 13th January 2019

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