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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1455 reviews)

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4.73

Based on 1,455 reviews, last reviewed 27th Mar 2026

9100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when you need them Access via website or mobile app access is available any time of day or night. Always helpful and there when you need them for service! Reviewed on: 27th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1455)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Amazing

No issues from start to finish. I switched my account from nationwide 3 months ago and everything has been plane sailing since. Cannot recommend them enough Reviewed on: 6th January 2019

Great service

Fab service, waiting on my free gift :) Reviewed on: 6th January 2019

easy online banking

easy to contact, trouble-free online banking and easy to navigate. Reviewed on: 6th January 2019

Excellent!

They answer the phone when you ring, and sort your problem. They understand what you're talking about and help! It's the little things that I had forgotten what it was like to be treated like a real person by my bank! I love them! Reviewed on: 5th January 2019

Nothing is too much trouble

I have banked with first direct for over 20 years they are the best bank on the market. Their customer service is incredible Reviewed on: 5th January 2019

A bank you can rely on

Friendly, accommodating and quick to deal with all your banking needs....what's not to love? Reviewed on: 3rd January 2019

Highly Recommend

Definitely would recommended First Direct to family, friends and people I don’t know!! They answer the phones within 10 seconds when you call and you always speak to an actual real person. I’ve never had to wait on hold for 10 or 15 minutes like I have with other banks. Reviewed on: 3rd January 2019

Easy and friendly

Seamless customer experience at every level of interaction. Phone banking by far the easiest I’ve ever experienced, with friendly/knowledgable staff and a very easy connection and security process. Absolutely love it Reviewed on: 2nd January 2019

Brilliant service

Excellent customer service and very good app Reviewed on: 31st December 2018

Easy to use, great service

Easy to access, easy to use, great service Reviewed on: 25th December 2018

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