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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1455 reviews)

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4.73

Based on 1,455 reviews, last reviewed 27th Mar 2026

9100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when you need them Access via website or mobile app access is available any time of day or night. Always helpful and there when you need them for service! Reviewed on: 27th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1455)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Excellent

A bank and customer service worth shouting about Reviewed on: 21st December 2018

Easy to deal with

A bank that does what you ask with no fuss, they deal with your queer and that is all no questions about buying other products. An excellent service. Reviewed on: 20th December 2018

Brilliant Bank

I have banked with first Direct for over 15 years. I would recommend this bank because of the excellent customer service and the security system which is used when logging in to my online accounts. Reviewed on: 18th December 2018

Easy to use, excellent customer service

I'm a long-time user of First Direct and can't fault them for their service over 25+ years. This product is easy to use and access and gives me what I need. Reviewed on: 18th December 2018

Great service

Easy to navigate website & excellent customer service Reviewed on: 18th December 2018

Great bank in every way.

Been with first direct for over 20 years, never once i had a cause to complian .Always there for you even on Christmas day! Very efficient and clear policies Reviewed on: 18th December 2018

Easy banking

Easy banking, great online access and friendly staff at the end of the line when you need them. Reviewed on: 17th December 2018

Great

Great all round but bit over the top on security Reviewed on: 17th December 2018

Good all round

Good service and bonus but security a bit over the top Reviewed on: 17th December 2018

Totally awesome

Fantastic bank, great service 1st class +++++ Reviewed on: 17th December 2018

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