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first direct: Current account reviews

View other first direct products
4.70
Based on 1,495 reviews, last reviewed 19th Aug 2026
88% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026
Helen R's avatar
Helen R

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026
Azhar H's avatar
Azhar H
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Simple but effective

4
Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019
Raffy's avatar
Raffy

FD customer

5
still rules, best customer services, no blink blink app. keep it like this FirstDirect Reviewed on: 17th January 2019
Adrian's avatar
Adrian

Easy to get in contact and helpful

4
NO hassle bank account. Great over draft facility and very helpful customer advisers. Reviewed on: 13th January 2019
Alison Smyth's avatar
Alison Smyth

Excellent service.

5
Always answer the phone quickly which is very important for me. Reviewed on: 13th January 2019
Sue Ward's avatar
Sue Ward

Helpful staff

4
Always find staff are helpful and able to resolve queries. Reviewed on: 13th January 2019
Cprn's avatar
Cprn

Good Service and Straightforward Account

5
First Direct actually do always answer the phone with a person when you ring. No endless 'press 1 for x, press 2 for y...' automated nonsense. This does make a massive difference. Reviewed on: 12th January 2019
Vicky Buchanan's avatar
Vicky Buchanan

Best customer service

5
Always great customer service whenever you call. Reviewed on: 12th January 2019
Elisa Cartwright's avatar
Elisa Cartwright

Very good customer service.

5
Transferred to this bank with £150 cashback but been very impressed with customer service and a great app! Reviewed on: 12th January 2019
davenemmauk's avatar
davenemmauk

Best customer service

5
I've been with First Direct for 20 years and the customer service is second to none. Reviewed on: 12th January 2019
Daniel Austin's avatar
Daniel Austin

Get this Acount

5
Best account since sliced bread, also get the Regular saver Reviewed on: 12th January 2019
KrisM's avatar
KrisM

Best Banking in the World

5
If first direct made paint - it would do exactly as it said it would on the tin. Simples! Reviewed on: 12th January 2019
Neil Gent's avatar
Neil Gent

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