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first direct: Regular Saver Account reviews

Name: Regular Saver Account
Rating: 4.85 (129 reviews)

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4.74

Based on 129 reviews, last reviewed 18th Mar 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

2 star

Latest highest rating:

5

Super interest rate, best on the market Super interest rate, best on the market Reviewed on: 18th March 2025

Latest lowest rating:

1

Lack of customer service I switched to First Direct fulfilled all the requirements and received the switch reward. I opened the 7% saver account and began saving £300 every mo... Read more Reviewed on: 2nd May 2024

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About this product

First Direct savings reviews can help you to find out more about life at First Direct. How easy is it to contact First Direct? And how friendly are they? Our First Direct savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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first direct Regular Saver Account reviews (129)

Refreshing customer service

I have always received good service from First Direct since transferring to them 9 years ago. Helpful and always available and good savings products offered Reviewed on: 1st September 2016

Whichever way foes it!

I have been a customer of First Direct since they were the first telephone bank to operate 24 hours a day, way before the internet. It was easy to contact them and it hasn't changed over the years. I have a couple of savings accounts, and an ISA with them. My regular savings account is a special for current account customers and pays a good rate of interest. I've never considered moving - why would I when i can do my day to day business on-line and quickly speak to a friendly human, as and when. Oh, and I don't need to remember my security questions now, as they have 'voice recognition'. Reviewed on: 1st September 2016

The perfect bank

My mortgage came to the end of it's contract so I got in touch with First Direct to see what needed to be done and if any changes needed to be made. My details were quickly taken and found so they could confirm everything which quickly led to me being told that by changing my mortgage to a different type and I would be on a much better package which was both saving me money on each monthly payment but allowing me to finish paying the mortgage at the same time! No idea how it works but I was delighted to be told it! Since then it has made a lovely difference to our monthly finances by having an extra £200 a month available to spend how we want. Could they be any better? I don't think so. Reviewed on: 1st September 2016

Great Interest Rates

Since opening my First Direct current account, I have also taken advantage of their regular saver account. This is really easy to set up and can all be done online when signed in for online banking. You then set up a standing order from your current account for between £25 and £300 to be transferred into the regular saver on a date of your choosing. This is great, as you can set up for the money to be transferred on payday, making it really easy to save. The best part of the account is the interest rate, which is 6% for the regular saver. This is one of the best in the market. It is paid at the end of 12 months of saving. The only draw back of the account is that you must commit for 12 months of saving, and if you access your money before that you don't get paid the interest. If you are saving some something specific long term, or just want to make sure you have a savings pot, I would highly recommend this account, as you'd be hard pushed to find a better interest rate at the moment. Reviewed on: 1st September 2016

Good regular saver at current rates

As well as a First Direct bank account I also set up a first direct regular saver. The interest rate for the product was 6% which is market leading at current rates, and you can save up to £300 per month (which I did). So across the year you get around 3% interest in £3600. I had absolutely no problems with the account. It was easy to set up online and I set up a standing order to pay in every month. It is worth bearing in mind that the day that your account is set up needs to be the day that your direct debit goes iut each month. A customer service representative mentioned this on the phone to me before I set it up and I was glad she did! Reviewed on: 1st September 2016

Very Happy

I've been with First Direct since last April and used their switching service to move my current account to them. I decided to move because they offered a generous joining bonus and had a reputation for excellent customer service. The switch went through quickly and painlessly and the joining bonus was promptly paid. I also then opened a regular saver account with an attractive interest rate which was completed quickly and without any issues. In my time as a customer, I have conducted the majority of my business online and everything has been very satisfactory. So much so in fact that I have not had reason to test quality of the much vaunted customer service levels for myself. Long may that continue. The only small drawback I would mention (there must be something) is the app used to access the online account is a bit clunky but only due to the security checks involved but I would say it could do with review to make it a little more user friendly. That said, is a relatively small point and does not take away form my overall experience which so far has been excellent. Highly recommended. Reviewed on: 31st August 2016

First Direct Award Winner

First Direct has excellent customer service and have only contacted me with relevant product information that was of interest to me. I took out accounts with First Direct due to their contact. Their app is very comprehensive and easy to navigate. Reviewed on: 31st August 2016

Great end of the month saver

With interest rates so low this has been a real bonus account, enables you to save up to £300 a month and if money is tight one month can catch up in the following months. More than happy with how easy it was to set up will use again next year. Reviewed on: 20th June 2016

10/10

Excellent customer service and great rates. Reviewed on: 30th May 2016

Excellent savings rate and terms. Good customer service

Chose a 12 month regular saving account and it offered the highest rate of interest that I could find on the market. Flexible terms, great service Reviewed on: 28th March 2016

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