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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6934 reviews)

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4.94

Based on 6,934 reviews, last reviewed 16th Apr 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Customers first I had my car with them and they were very helpful when I faced financial difficulty and accepted me even though my credit score at the time wasn’t gre... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6934)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

brilliant client relations and customer service standards

fast accurate and detailed services easy to manoeuvre paperwork via online portals saving time around my busy work and family life. Reviewed on: 16th August 2021

Excellent and Friendly

First Response Finance have always handled my phone calls with a high level of friendliness, care and support, the website layout is very user friendly and it clearly details everything, I'm thankful for FRF for helping me get on the road. Reviewed on: 16th August 2021

Car finance

Used for years now very helpful and easy to deal with, I had a car with them and it got wrote off, but they very quickly managed to get me back on the road again definitely would recommend. Reviewed on: 16th August 2021

Okay until you get ripped off

We're fine to deal with until they told me to fight for a refund then took a huff, dont use unless you wanna accept youv been bumped Reviewed on: 16th August 2021

Brilliant

I was very happy with first response because it was very easy to go through no messing and they was very helpful Reviewed on: 16th August 2021

Cusmter service

customer service is out of this world you are their customer and they do everything they can in their power to help you Reviewed on: 16th August 2021

Amazing customer service

Their customer service is amazing, they're always so friendly & helpful when I have needed them for something. Reviewed on: 16th August 2021

Excellent all-round service.

Excellent service all-round, very friendly on the calls, never a problem Reviewed on: 16th August 2021

So Simple, 100% recommend!

The application was so simple to fill out, and the interest rate is the best one I've seen, easy made monthly payments and a variety of choices given to look for a car Reviewed on: 16th August 2021

Very Professional And Easy To Deal With

I Would Highly Recommend First Response Finance To Anyone Looking For Help With A New Vehicle , Each Time I Have Been In Contact They Have Been Very Professional Fair And Considerate , Allowing Me To Make Easy And Manageable Payments Around My Income . First Response Also Has A Website That Is Very Well Structured And Concise Which Only Adds To The Simple And Quick Application Process . Reviewed on: 16th August 2021

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