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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6934 reviews)

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4.94

Based on 6,934 reviews, last reviewed 16th Apr 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Customers first I had my car with them and they were very helpful when I faced financial difficulty and accepted me even though my credit score at the time wasn’t gre... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6934)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Customer service

Customer service with first response has been without a doubt amazing! Friendly helpful & professional staff every time I’ve needed them. Would highly recommend. Reviewed on: 13th August 2021

Efficient and friendly

FRF were efficient in my application, the member of staff I spoke to on the phone was friendly and patient with me. Reviewed on: 13th August 2021

Numbe one company for finance

Very quick decision, nice people, Reviewed on: 13th August 2021

Very simple application process and very helpful staff.

I applied for car finance with First Response after speaking to other finance companies. First Response made the whole application process very simple and were very helpful and informative throughout. Their rates were very competitive and I am very happy I chose Firsr Response for my car finance. Would 100% recommend. Reviewed on: 13th August 2021

Excellent experience

I choosing first response finance after a good look around. I feel that they offered the most competitive rates for someone in my financial situation after covid hit my family hard. Even with a minor blip on my credit rating I still found there services to be very much affordable and after a quick consultation with one of the advisors I felt as I was being treated with the upmost respect and courtesy. I really can't rate them high enough Reviewed on: 13th August 2021

Excellent service

They had everything thing in place and ready when they said they would and are very helpful Reviewed on: 13th August 2021

Excellent and helpful

Extremely helpful and easy service Reviewed on: 13th August 2021

First response was helpful and easy to deal with

It was an easy process and they helped me form start to finish Reviewed on: 13th August 2021

Quick and easy finance

I rang first response to find out about changing my vehicle within minutes I had a decision what money I could have to get another car there a great company to deal with will definitely use again. Reviewed on: 13th August 2021

110% whiling to help in anyway they can

From start to finish very helpful when your credit rate is not that good they where there to help thanks Reviewed on: 13th August 2021

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