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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6984 reviews)

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4.94

Based on 6,984 reviews, last reviewed 23rd Apr 2026

5000% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I’ve had a fantastic experience with this finance co... I’ve had a fantastic experience with this finance company from start to finish. The whole process was smooth, straightforward, and completely stress-f... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6984)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Extremely helpful

Can't fault this company, they are totally willing to help and understand customers situations and really go all out to help, probably the best customer service team around Reviewed on: 13th August 2021

Great company

Company made my life so easy while purchasing a car they’ve been very helpful throughout the whole process would recommend to anyone struggling with getting a new car. Reviewed on: 13th August 2021

Brilliant company

I purchased my first car through this company and they was fantastic! Everything ran smoothly and the company didn’t delay a second of the transaction. Unfortunately in my experience the car I purchased wasn’t the best and the dealership I went through also wasn’t the best. After 2 years of putting a lot of money and work into the purchased car I found myself in a position of cutting my losses with the car. Worrying how I would afford to pay off my finance and get anything close to what my car was worth on top of purchases a new one. I rang to see what my settlement fee would be and was made aware I could actually refinance and get a new car, I was at least to say amazed!! So I looked around and found the car I wanted. After contacting the dealership for them to say they didn’t work with my finance company. I then spoke to first response who assured me they would work around the dealership and made my dream car possible. The company was amazing, they resolved any problem that occurred (with the car dealer) with just one phone call to them. They was always one step ahead of the sale process and I couldn’t of asked for better from them! So I’m now on my second car with them and not only do I recommend them to everyone I know and speak so highly of them. I would also never look elsewhere for refinancing and will return to them anytime I need. Every member of staff I’ve dealt with was brilliant, polite, communicative and couldn’t of been any better. Reviewed on: 13th August 2021

Car Finance

Due to my poor credit rating others would just mess you around. But these people are friendly, easy to speak to and go that extra mile to help you if your circumstances change. will definitely be sticking with this company to fund my vehicles Reviewed on: 13th August 2021

Very helpful

This company are very helpful I've had 2 cars from them very helpful each time Reviewed on: 13th August 2021

Quick and efficient

I took out a car loan and it was easy as abx.. They always updated on my balance and easy to reach their team Reviewed on: 13th August 2021

Really helpful!!

These guys are great. They really understand that not everyone has a perfect credit score and do everything they can to help, whilst still making it affordable. I’ve used them twice now and would highly recommend. Always quick to answer the phone and offer advice! Reviewed on: 13th August 2021

New car, simple and easy

I coudnt wait to get a new car. First response handled my finance straight away and settled my payout. Very easy and very quick! Reviewed on: 13th August 2021

Excellent

Excellent company - highly recommend Reviewed on: 13th August 2021

Excellent Service

The team at First Response Finance deliver a excellent customer, experience. Never had any problems. Decisions made quickly and efficently. Reviewed on: 13th August 2021

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