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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7816 reviews)

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4.88

Based on 7,816 reviews, last reviewed 2nd Jul 2026

42650% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They are committed to the needs of their valued cust... They are committed to the needs of their valued customers Reviewed on: 2nd July 2026

Latest lowest rating:

2

False hope Being a customer Already and looking to upgrade, said could help then declined, same monthly payments. Reviewed on: 5th June 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7816)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Car credit

First time I have used them and will be using them again so helpful Reviewed on: 16th August 2021

Customer friendly and informative

I've used frf twice and it's because they are able to adapt to my needs if they changed eg. At the start of the pandemic I was able to change my payment schedule without any hassle. They notify a week or so before a payment is due to be taken out. Reviewed on: 16th August 2021

brilliant client relations and customer service standards

fast accurate and detailed services easy to manoeuvre paperwork via online portals saving time around my busy work and family life. Reviewed on: 16th August 2021

Excellent and Friendly

First Response Finance have always handled my phone calls with a high level of friendliness, care and support, the website layout is very user friendly and it clearly details everything, I'm thankful for FRF for helping me get on the road. Reviewed on: 16th August 2021

Car finance

Used for years now very helpful and easy to deal with, I had a car with them and it got wrote off, but they very quickly managed to get me back on the road again definitely would recommend. Reviewed on: 16th August 2021

Okay until you get ripped off

We're fine to deal with until they told me to fight for a refund then took a huff, dont use unless you wanna accept youv been bumped Reviewed on: 16th August 2021

Brilliant

I was very happy with first response because it was very easy to go through no messing and they was very helpful Reviewed on: 16th August 2021

Cusmter service

customer service is out of this world you are their customer and they do everything they can in their power to help you Reviewed on: 16th August 2021

Amazing customer service

Their customer service is amazing, they're always so friendly & helpful when I have needed them for something. Reviewed on: 16th August 2021

Excellent all-round service.

Excellent service all-round, very friendly on the calls, never a problem Reviewed on: 16th August 2021

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