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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7816 reviews)

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4.88

Based on 7,816 reviews, last reviewed 2nd Jul 2026

42650% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They are committed to the needs of their valued cust... They are committed to the needs of their valued customers Reviewed on: 2nd July 2026

Latest lowest rating:

2

False hope Being a customer Already and looking to upgrade, said could help then declined, same monthly payments. Reviewed on: 5th June 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7816)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Amazing service!

Absolutely fluent from the start till the end. Amazing customer service! Reviewed on: 13th August 2021

Helpful and friendly

I have had nothing but a good service from first response finance even when I got into difficulties financially then did their best to help and work out the best way to adjust to my circumstances which was a great weight off my shoulders Reviewed on: 13th August 2021

Fantastic customer service

Very friendly and easy to deal with. Good offers on car finance and really good personal service for those with limited credit history Reviewed on: 13th August 2021

Brilliant customer service

First response helped me get car finance when no 1 else would,there understanding of your circumstances and were very helpful. Reviewed on: 13th August 2021

Professional. Helpful. Faultless

Helped me where others wouldn't. Superb company. Reviewed on: 13th August 2021

Excellent

Absolutely fantastic service! Very helpful and accommodating! I even recommended my mum and she couldn’t believe how helpful and fair they were! 10/10! Reviewed on: 13th August 2021

Fast amazing service

Super fast response from them had my car finance from start to finish done in 4 hours and car delivered Reviewed on: 13th August 2021

The most decent Car Finance company I know of

First Response Finance is the most decent Finance company I have ever dealt with. I have had 3 cars financed through First Response. In the 5 years or so that I have been their Customer, I have had a couple of ups and downs, a redundancy and an employer stopping to pay wages and going into administration. Trough dialogue and keeping First Response informed, they waited for me to pull myself together, get a new job and then resume as usual. That capacity for dialogue and supporting their Customer is far better than the average Finance Lender behaviour (default, bust and recover forcibly), and must be commended as the best I have seen. It was thanks to First Response supportive approach that I was able to get myself sorted, catch-up with the payments and then resume as usual. I recommend and rate First Response highly for the reasons above. Reviewed on: 13th August 2021

Excellent fast service

Having bad credit I struggle to get car finance until the car dealer suggested first response finance. The service fast and efficient the customer service advisor talked me through the process and how much the repayment amount would be. I am very satisfied with the service I received. Reviewed on: 13th August 2021

Dream givers

This is the only company that gave me a chance to finance my dream car for my family they were very friendly and understanding would recommend to everyone and would use them again in a heartbeat thank you so much for everything you done for my family Reviewed on: 13th August 2021

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