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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7816 reviews)

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4.88

Based on 7,816 reviews, last reviewed 2nd Jul 2026

42650% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They are committed to the needs of their valued cust... They are committed to the needs of their valued customers Reviewed on: 2nd July 2026

Latest lowest rating:

2

False hope Being a customer Already and looking to upgrade, said could help then declined, same monthly payments. Reviewed on: 5th June 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7816)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Very

Always they be in contact,they are very lovely talk with me,I recommend 100% for everyone! Reviewed on: 13th August 2021

Easiest

Everything was really easy and clear Reviewed on: 13th August 2021

They r a very helpful and friendly team

I'm really happy for wot first response finance have done for in helping me get a new car Reviewed on: 13th August 2021

Fantastic company in every way

2nd time with them, will use again, great people very friendly and helpful, couldnt be happier. Reviewed on: 13th August 2021

A company that takes the time to listen, without judgment.

I have dealt with around five car finance companies throughout the past month, each one saying they try their best to help, they listen and do not judge. I was left without callbacks, waiting around, once they realised my credit score and my history it was deadly silence. I was sent to First Response Finance through a car dealership, and I have to say from the second I applied to my finance being approved the process was seamless. I was phoned by Jordan, who really took the time to go through my history, to listen to why everything was the way it was, and not once did I feel judged. He really did try his best to understand and to find the best financial solution to get me a new car, not pushing me to go above what I could afford. I am super thankful, finally a company that not only lives up to their promises, but goes above and beyond them. Reviewed on: 13th August 2021

Great Finance Company

Ive has 3 cars via first response finance, they have always been super helpful, quick and knowledgable Reviewed on: 13th August 2021

Best car finance ever

Got my dream bike within hours. Everything went smoothly. Can’t recommend enough. Reviewed on: 13th August 2021

Great customer service

Always helpful and friendly. I like that they have an online service so you can look at your account on there instead of having to phone up Reviewed on: 13th August 2021

Amazing from start to finish !

Used first response a few years ago great service needed a new car so used again and was brilliant call centre staff are also amazing very quick and responsive to everything amazing !! Have recommended to family and friends Reviewed on: 13th August 2021

Friendly, efficient & understanding

Always had great customer service. Agents who understood my needs, and were personable. Ease of uploading information and arranging finance. The process couldn't be simpler. Highly recommended. Reviewed on: 13th August 2021

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