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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7816 reviews)

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4.88

Based on 7,816 reviews, last reviewed 2nd Jul 2026

42650% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They are committed to the needs of their valued cust... They are committed to the needs of their valued customers Reviewed on: 2nd July 2026

Latest lowest rating:

2

False hope Being a customer Already and looking to upgrade, said could help then declined, same monthly payments. Reviewed on: 5th June 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7816)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Excellent, friendly, professional customer service

I’ve been a customer of First Response Finance for over 10 years, their customer service, professionalism, friendly and are very happy to answer any question regardless of how simple it seems. Will always come back to First Response. Fully and genuinely recommend them to anyone. Reviewed on: 13th August 2021

Great company to deal with

Was very easy and fast getting finance with this company and very helpful staff fast turn around Reviewed on: 13th August 2021

Amazing

I really struggled to get car finance and couldn’t figure out why as I was earning good money but because of my age I hadn’t built up enough credit. In stepped First Response all they requested was a copies of my last 3 pay checks to ensure I could pay it! It was fast and simple. Highly recommend! Reviewed on: 13th August 2021

Great

Easy to use helpful advice when buying a car there when you need them Reviewed on: 13th August 2021

Fast and easy car finance

Very fast and easy car finance used this company 3 times Reviewed on: 13th August 2021

Amazing company

I’ve used first response for all my car finance. Every time I have dealt with them it’s been a smooth process and if there was anything I was unsure of they would always explain to me in a very professional and friendly manner. Never ever had any issues and even through the pandemic they were amazing and allowed me a payment holiday till my financial situation was better. Never rushed me or hounded me of when it would change. They allowed me to relax about the situation and when I was able to start repayments fully they worked with me to get things back on track. An absolutely amazing company and well worthy winners in my eyes all day long. Reviewed on: 13th August 2021

Highly recommended!!!!

Professional and thorough. Helpful and the time to listen to queries. Reviewed on: 13th August 2021

More then understanding

No matter what problems I’ve had or changes in commitments they have always managed to work round it with me. Always been understanding and helpful Reviewed on: 13th August 2021

They were so friendly easy to deal with made me comfortable wigh my finance

great company to get finance from Reviewed on: 13th August 2021

Fantastic company

The first ever finance I had was with 1st response finance. I had issues with the vehicle and 1st response supported me all the way in having the vehicle checked, advised as mis sold and vehicle returned. Very stressful period for me but you guys took all that stress. Special mention to Damien from the complaints team. Efetobo Raphael Nakpoberuo Reviewed on: 13th August 2021

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