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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7814 reviews)

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4.88

Based on 7,814 reviews, last reviewed 29th Jun 2026

85300% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Ford Purchase All of the staff that i spoke to over the phone in relation to my vehicle finance where always polite and courteous and they explained all of the mont... Read more Reviewed on: 29th June 2026

Latest lowest rating:

2

False hope Being a customer Already and looking to upgrade, said could help then declined, same monthly payments. Reviewed on: 5th June 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7814)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

Personal touch made all the difference

First response provided a fast honest service, they took the time to get to know me, my history and my circumstances before making their decision. Ultimately they helped me buy a car that I love and save me in the region of £6k compared to a competitor. The guy I dealt with was friendly, attentive and patient and it the all around service was fantastic Reviewed on: 13th August 2021

Excellent company

Been with these years no issues at all bend over backwards for me all the time Reviewed on: 13th August 2021

Great customer service

Felt as if I was treated as a human not a number or robot. They did their background checks including really finding out how much my wife and I made. Excellent communication skills on every level Great job guys Reviewed on: 13th August 2021

Amazing customer service

From start to finish the customer service was amazing helping with paperwork and answering questions and concerns . Would recommend. Reviewed on: 13th August 2021

Car purchase

Great experience all explained over the phone,hassle free and very good customer service Reviewed on: 13th August 2021

Had 4 cars through first now and without there help I dont know how I would get finance

I have been getting finance from first for over 10 years (4 cars) and will continue with the company Reviewed on: 13th August 2021

Verry good

Verry good and Verry faster,friendly operators. Reviewed on: 13th August 2021

Trustworthy

I'm a first time car buyer, I was wary of most finance companies but as soon as I applied with First Response I felt comfortable and at ease. The communication through the loan process is reassuring and professional giving the customer information at every step. The Apr rates are very fair. I'm overall extremely happy. Reviewed on: 13th August 2021

Amazingly good

Basically wanted a newer car got in touch with first response and found the car on a Friday at 4am picked my new car up at 3pm Saturday happy days Reviewed on: 13th August 2021

Really helpful

Got into difficulties and missed a payment were really understanding and sympathetic and not at all judgemental or pushy. Arranged an affordable payment plan to get me back on track. Would highly recommend Reviewed on: 13th August 2021

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