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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

Read all reviews See your review

About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

5 Star. A Lifeline When I Needed It Most

I can honestly say this finance company changed my life. When every other lender slammed the door in my face, they saw beyond the numbers and gave me a chance. Where others saw risk, they saw potential and I’ll never forget that. They didn’t just finance me; they believed in me. The application process was smooth, the communication was honest, and the team treated me with respect and dignity every step of the way. I was approved quickly and transparently, with no hidden catches, just genuine help when I needed it most. Because of them, I could move forward at a time when I felt stuck. They turned “no” into “yes” when it mattered most. If you’re looking for a company that stands by real people and delivers real support, this is the one. They’re not just a finance company they’re a second chance. Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 6th May 2025

Very helpful, friendly customer service.

Very helpful, friendly customer service. Went above and beyond to find the vehicle I wanted. Really fast response and smooth transactions once vehicle was found . They listened and adhered to the requirement needs. Overall would highly recommend using this company and will 100 % recommend to friends and family. So grateful and really happy with the service provided . Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Deborah! Response date: 6th May 2025

excellent service and very helpful

excellent service and very helpful Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 6th May 2025

Very helpful and easy to speak too

Very helpful and easy to speak too Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you John! Response date: 6th May 2025

I’ve been with first response for about 5 plus years...

I’ve been with first response for about 5 plus years and I would highly recommend. I’ve never had an issue. Customer service is excellent. I recommended my brother and now he is a customer of first response. Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Melissa! Response date: 6th May 2025

Stand out in front and take a bow.

This is my 2nd time to avail of their services. And from start to finish there was no jargon no confusion and everything was made so easy from start to finish. And also the effortless way you can check your account online. Have also had conversations with the lovely people on the phone and they were always very friendly and helpful. Great company. A lot of other businesses could learn a thing or two about how to treat and value their customers. Reviewed on: 1st May 2025

Reply from First Response Finance It's great to see that you're a returning customer of ours Paul! We hope you're happy with your new vehicle. Response date: 6th May 2025

Great Service. Good Deal.

I was able to purchase the vehicle I really want. Thank you. Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 1st May 2025

Excellent customer service to help you.

Excellent customer service and friendly people to help you out with the documents details and explain if your not sure about the finance details. Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 1st May 2025

V v good, lots of patience with me lol

V v good, lots of patience with me lol Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 1st May 2025

quick decision, thank you very much

quick decision, thank you very much Reviewed on: 1st May 2025

Reply from First Response Finance Thank you! We hope you're happy with your new van/car/bike/vehicle. Response date: 1st May 2025

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First Response Finance: Car finance reviews

No new 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

First Response Finance Car finance reviews (6931)

Great experience

5 Star. A Lifeline When I Needed It Most

Very helpful, friendly customer service.

excellent service and very helpful

Very helpful and easy to speak too

I’ve been with first response for about 5 plus years...

Stand out in front and take a bow.

Great Service. Good Deal.

Excellent customer service to help you.

V v good, lots of patience with me lol

quick decision, thank you very much

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