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Gadget Cover: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 4.63 (115 reviews)

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4.60

Based on 115 reviews, last reviewed 28th Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

3 star

2 star

Latest highest rating:

4

my review always go with these when covering my tech Reviewed on: 28th September 2023

Latest lowest rating:

1

Extremely Poor Service They took almost 2 months to repair my phone. They intentionally prolonged the whole process. They would ask information 1 by 1 each time and would ta... Read more Reviewed on: 4th April 2023

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About this product

Our Gadget Cover Gadget Insurance reviews can help you to find out what life as a Gadget Cover customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Gadget Cover Gadget Insurance reviews (115)

Review of the Gadget Cover, Gadget Insurance:

Excellent value

A top value policy for my new galaxy s6, with great features and reasonable excess charges Reviewed on: 30th October 2016

my review

always go with these when covering my tech Reviewed on: 28th September 2023

Extremely Poor Service

They took almost 2 months to repair my phone. They intentionally prolonged the whole process. They would ask information 1 by 1 each time and would take 2 to 3 days to respond to an email. They would not attend a call. They didn't ask for all the information at once so the process could be quicker. Very unprofessional. Unnecessarily prolonged the whole process. Reviewed on: 4th April 2023

ooooooooooooooooooooooooo

oooooooooooooooooooooooooooooooo Reviewed on: 20th February 2023

Great company

Good gadget cover, decent price, would recommend to others Reviewed on: 4th October 2022

Very very poor

Absolutely abysmal. Do not give these clowns a penny of your money. Their 5-7 working day turnaround is just a lie. It took nearly 3 weeks to finally get my settlement. It was a voucher with a value of slightly less than the value of my phone that could only be spent in a shop that doesn't sell my phone.... They claim that my phone has been discontinued but I bought one off Amazon with no delays or problems a week ago. Christ knows what I am going to spend this voucher on now. Reading other peoples reviews I can see that I am lucky to have even got this far! Nobody will ever reply to any emails you send unless you are already on the phone with them and I reckon I have gone through their insanely long automated phone system about 10 times. A few of the people I spoke to on the phone where pleasant enough but we all know that these delaying tactics are just designed to make a certain percentage of claimants give up before getting their settlements. Do yourself a favor and get your insurance elsewhere. Reviewed on: 23rd January 2018

Very poor customer service

Took gadget cover as part of our main travel insurance with Insuratrip.com to cover our phones and ipads. Phone stolen and claiming was a nightmare which culminated with our main insurer stepping in as without them Gadget Cover had refused to offer a replacement. Thank god for InsuraTrip.com Reviewed on: 13th August 2017

HORRIBLE EXPERIENCE WITH GADGET-COVER.COM

I'm insured with gadget-cover.com. NEVER USE GADGET COVER INSURANCE I made a claim for the lost device. Within the next 24 hours I provided all the required documentation. The claim was accepted and I've been told that within 5 working days I'm gonna receive a replacement gadget. I waited 2 weeks. Nothing. I sent an email. Nothing. Another email. Nothing. I called customer service. I was 2nd n the queue and I waited over 30 minutes. The customer service said that they don't deal with it and they will send a request to the stock team. I waited another 2 days. Nothing. I called again aind was 3rd in the queue. Waited 43 minutes. Customer service told me exactly the same, that they will send a request to the stock team. I said I wanna make a complain. I've been told that the manager is busy and will call me back within 24 hours. As you can predict, nobody called me. I'm still trying to get a replacement gadget. Very disappointed. I have a 12 months contract with them. Hopefully I can end it earlier and insure my mobile somewhere else. If you know any good trustful insurance company I would appreciate if you let me know Reviewed on: 8th March 2017