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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.11 (297 reviews)

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4.11

Based on 297 reviews, last reviewed 19th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Price given £477.91 money taken £753.37 My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum... Read more Reviewed on: 19th February 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (297)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Happy customer

I have been with Geoffrey Insurance for a few years now and have always found the staff to be friendly, helpful and very knowledgable. I am very satisfied with the service I have received. Reviewed on: 22nd August 2018

Car Insurance Comments

I have received good, understandable advice and information from the company's staff since I bought a policy with them. At renewal time, the information is clear and renewal price acceptable Reviewed on: 22nd August 2018

Professional, approachable and affordable

Website customer friendly as clear and easy to negotiate. Affordable though not the cheapest. Staff are efficient and approachable and easily got to the bottom of why my emails were not being received (my error). They quickly remedied the problem caused by non receipt of information. Reviewed on: 22nd August 2018

Great Insurance

Good insurance product at a great price with excellent customer service. Reviewed on: 22nd August 2018

So easy!

Well priced especially as I have an Elgrand that not everyone will even insure. They won me over for the second year as they were again good on price but the personalised fun video made me laugh and caught my attention. Their customer service is excellent, offering options and generally being human and helpful. Reviewed on: 22nd August 2018

Professional staff and very good value product

Have been with the company now for nearly three years and the professional nature of the staff and the value of the product make it highly likely that I will stay with them for many more years. Reviewed on: 22nd August 2018

Delighted that annual premium had not rocketed.

I cannot speak from experience as I have. It had a claim but I am impressed by the service I have received. I am a very satisfied customer. Reviewed on: 22nd August 2018

Refreshingly supportive of loyal customers

Over the last three years, Geoffrey have beaten the comparison sites and have made renewal a very easy process. confidence is building! Reviewed on: 22nd August 2018

Top class insurance company

Been with Geoffrey year's always a good deal no hiking up prices and quick and efficient services Reviewed on: 22nd August 2018

good cover at competitive price

no experience - haven't needed to contact the company Reviewed on: 22nd August 2018

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