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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.61 (296 reviews)

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4.15

Based on 296 reviews, last reviewed 26th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid!! worst customer services i have ever seen! Avoid at all costs! This has to be the worst company to deal with over the phone and via email, no departments are linked and they are not even aware ... Read more Reviewed on: 26th January 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (296)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Very good Customer Service

I've been with Geoffrey for some time now and always had very good customer service and very good competative prices. It's a shame more companies are not like Geoffrey Insurance - thank you from a very happy customer :) Reviewed on: 31st August 2018

Great Service

Never had a problem resolving queries. Always conversed with very helpful and polite Geoffrey Insurance staff and found quoted rates highly competitive. Would certainly recommend to others. Reviewed on: 31st August 2018

Excellent customer service and loyalty rewarded.

Whenever I have had communication with Geoffrey Insurance it has been a positive experience as I believe that I am being given the correct advice for my situation. . I especially appreciate the rewards for remaining a customer which are sadly lacking elsewhere Reviewed on: 31st August 2018

Excellent Experience!

Quick, easy and great prices. Excellent customer service team who have the knowledge to resolve issues immediately and provide advice and solutions. Call waiting times are short, handled quickly, in clear english with a friendly helpful tone. Very happy with Geoffrey! Highly recommended! Reviewed on: 31st August 2018

Excellent Service

Excellent service. Easy to deal with and contact. Always a good price. Thank you. Reviewed on: 31st August 2018

Renew

I talked to a very helpful adviser called EMMA who helped me sort and change my car insurance policy i would so recommend this company to any one looking for an insurance .Elaine Wintle Reviewed on: 31st August 2018

No fuss !

What an easy company to deal with, how refreshing! Reviewed on: 31st August 2018

top Class insurance

Easy company to deal with and very competitive quotes.Highly recommended Reviewed on: 31st August 2018

Great and efficient.

Handled my motor claim swiftly and easily. Reviewed on: 30th August 2018

First time

This is my first experience of Geoffrey Insurance and I would certainly recommend them to friends and family. No hassle, superb customer service. Such a refreshing change. What’s not to like? Reviewed on: 30th August 2018

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