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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (263 reviews)

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1.54

Based on 263 reviews, last reviewed 11th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

4

They were the cheapest option for us last year. They were the cheapest option for us last year. Never had to claim, but it got us through the year. Reviewed on: 5th September 2025

Latest lowest rating:

1

Do NOT get your car insurance from GoSkippy, I've be... Do NOT get your car insurance from GoSkippy, I've been with them for over 10 years, and now they are refusing me for next year, all because I reported... Read more Reviewed on: 11th December 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

GoSkippy Car insurance reviews (263)

Review of the GoSkippy, Car insurance:

BEWARE - PLEASE READ

PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my account of what happened, I was not asked to provide any evidence of the collision and how it happened - I was instead asked to pay the excess and claim on my insurance. I refused and complained about bot being asked to provide any evidence of my side of the story. Rather, “pay the excess and claim on your insurance”, was what I was told. My complaint was not upheld by GoSkippy, instead a sudden flurry of requests for information/evidence that should have been made in the first place now followed. A few weeks after filling in the forms and sending these back I got a call from a personal injury specialist from GoSkippy accusing me of being at fault. That’s right. My very own insurance company! GoSkippy!!! I calmly explained how the accident happened to her because it was evident she had not even read my case file. She said I should not have been waiting in the yellow box to turn right when the accident occurred. I explained to her I was not in a yellow box, and if I were, I would’ve been right to do so!! She stammered and stuttered when she realised she’d been caught out. She had one mission. To get me to accept whole or split liability over the phone. This lady proposed a 50/50 split liability resolution. I refused. I told her to put all her correspondence in writing. ALWAYS ASK FOR DETAILS IN WRITING AFTER SPEAKING TO ANY ORGANISATION ON THE PHONE. IF POSSIBLE DECLINE TO SPEAK, AND ASK FOR THE INFORMATION VIA EMAIL. The longer the paper trail the better. I got a letter back from this lady offering me 70/30 split in my favour. I still refused. She even threatened me with being saddled with court costs, but I don’t scare easily, especially when I know my rights, and know I am in the right. In her final response she stated I would have to wait for the police report before any progress could be made on who was to blame. Eventually my insurance with GoSkippy on my car lapsed; hence I had to get cover with another insurer. Would you believe that three days after taking cover with my new insurers I got a letter from them telling me that my previous insurers had changed the status of the accident on the CUE (Claims Underwriting Exchange) from ‘no fault’ to ‘my fault’. And they added a massive increase to the cost of my premiums. Of course, I complained. About a month after complaining the police sent over their report validating I was not at fault! I forwarded it to my current insurers . But this company is not like GoSkippy, they are not in it just for the money. They do exist to provide a service and they provided me with an email address to send all the evidence that proved I was not at fault for the accident. I sent them my no claims letter, police correspondence and the email from the dubious personal injury lady at GoSkippy. They immediately amended my policy and awarded me compensation. I have still not heard back from GoSkippy till date. I escalated the case to the Ombudsman but the last I heard is that they keep sending the Ombudsman information in the wrong format. It’s been 5 months (now October 2018) since the accident. I have since purchased a new car but the other sits in my driveway, unfit for driving due to the collision and a bleak reminder of the deliberate failure of GoSkippy to honour their side of a policy agreement I signed with them and paid for diligently over the course of a year. Avoid them. “Good at quotes”, Good at cheap prices” but If you pay for insurance and you don’t get insurance cover in the event of an accident that is not your fault- then -what are you paying for? Britain’s streets are becoming increasingly congested with crazy drivers, with bikers and cyclists eating up every last stretch of road. Every minute your chance of a no fault accident multiplies. AVOID GOSKIPPY. Watch this space for updates. Reviewed on: 14th October 2018

Use somone else

Do not use, I paid each month cancelled my insurance had zero contract from them and got contacted by ICB for a cancellation fee. Will never use again or recommend to anyone. Never had accident so never used them anyway. Reviewed on: 20th October 2023

AVOID like the plague.. They cancelled my policy due to their error and want £200 for the pleasure!

One star is too many stars!!! Go Skippy cancelled my brand new policy due to a breakdown in communication their end over some requested documents (I had actually sent them over 3/4 times!). Lots of back and forth including phone calls to achieve nothing. Was at work and they cancelled my policy and took £60 out of my account (no idea what this was even for) had an email 10 days later stating I owe them £140 and the reason was ".".. Someone forgot to fill in their copy and paste template email!!! So I was left uninsured with a bill of £200 for WHAT I just don't know.. BUT AVOID AVOID AVOID Like the plague, there are plenty of other reputable companies around who are just as cheap- don't fall for it like I did, you will regret it!! Reviewed on: 4th October 2023

Avoid avoid

Absolute rip offs bought new car after 1 month cancelled insurance as they wer double the cost than everone eles then had to pay 680 pounds cancellation fee BEWARE,!!! Reviewed on: 30th September 2023

The worst insurance company I have ever dealt with.

They refused to accept that I had sold my car. They needed a letter headed document from a private seller as proof. Proof of sale and proof of conversations were not acceptable. They threatened to take me to court numerous times and left me feeling harrased and scared. Even after they accepted they was at fault and they should of handled things better I still got threats of court and debt collection agencies. Once they then accepted that I had sold the car nearly 4 months prior, I was told I will not get a refund on my insurance. THESE PEOPLE ARE SCAM ARTISTS. Do not use this insurance company unless you want to make your life hell. Cheap insurance = poor service. Reviewed on: 8th September 2023

Scammers

Everything was good for one month, I then added a extra driver which they accepted and they took all my card details they emailed me my new policy. Then had a text on a Saturday (so could not contact them all weekend) saying they had cancelled my insurance because the call I made to them ended before they had processed the payment and they had tried to call me back but went to answer phone. I had to call Monday morning 9am spoke to someone 10:15am ..Goskippy say there is nothing they can do because the policy is cancelled and they will be charging me a cancellation fee and some other fees. Reviewed on: 4th September 2023

Lots of Hidden Charges which they will not say

I strongly advise against using this insurance company. I purchased a policy and paid a deposit for monthly insurance. However, I had to cancel the policy within 27 days, and they charged me an extra £313.46. I had a terrible experience and spent a lot of time trying to reach them, but they refused to help. Based on my personal experience, I would not recommend this company to anyone. Reviewed on: 1st September 2023

Scammers, take your money.....

Cancelled my insurance after 1 month took all the deposit of nearly £200, DO NOT USE THESE SCAMMERS!!!! Reviewed on: 1st September 2023

AWFULL, NOT EVEN ONE STAR

I recently joined GoSkippy, after getting a quote that seemed just fine. However, after I paid the quote, I was hit with a lot of hidden fees and charges. They also asked me for documents that they didn't ask for at the beginning (and confirmed we wouldn't need), which made the process very frustrating. I tried to contact customer service, but I couldn't get through to anyone. I'm very disappointed with this company and I WOULD NOT RECOMMEND TO ANYONE. ON TOP OF THAT CUSTOMER SERVICE IS AWFUL. Reviewed on: 30th August 2023

Avoid at all cost.

Trying to contact this company is not a pleasant experience, often they will answer the call and hang up immediately, or someone will answer and rudely state that they’re busy and to call back later. I genuinely dread to think how tedious it would be if I actually had to make a claim on my insurance. There are plenty of insurance companies out there, don’t give your money to a company that can’t even be bothered to offer a competent level of customer service. Reviewed on: 29th August 2023

Horrible .

This company requested for some documents which I scanned to them. They never confirmed receipt rather threatened to cancel which they did with a charge. Now it’s hard to insure with other insurers given that my insurance has been cancelled. It’s sad. I strongly advise you avoid this trap of a company at all cost. Reviewed on: 27th August 2023

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