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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (248 reviews)

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1.51

Based on 248 reviews, last reviewed 6th Jun 2025

100% increase in 5 star reviews

in the past 90 days

175% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

5

Amazing services and very good prices Amazing services and very good prices Reviewed on: 11th April 2025

Latest lowest rating:

1

Double charging, no care given to holding onto your... Double charging, no care given to holding onto your money, no apology for their mistake. Absolutely disgusting behaviour and company would not recomme... Read more Reviewed on: 6th June 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

GoSkippy Car insurance reviews (248)

Review of the GoSkippy, Car insurance:

WORST INSURANCE COMPANY EVER! DO NOT USE!

I am being chased from a debt collection agency on behalf of Go Skippy of a sum £216.16 when I cancelled my policy with them last year. They falsely advised me when I had my Insurance out with them! I was involved in an accident where the 3rd party insurer went in the back of me! The 3rd party insurer and his insurance company admitted full liability to me on the phone and also spoken with my insurance company Go Skippy at the time and informed them the same. (easy claim, yes?, NO!) Well as the claim was proceeding Go Skippy said to me that they 3rd party insurer didn't admitted full liability and that they never did, they never advised me that they did either. So I was basically lying according to them. So anyway they closed down my claim and told me that there is nothing else they can do as I was 3rd Party Fire Theft and to seek a no sale no fee solicitor. Had I have been completely naive and took their word for it, then I would have lost alot of money. But instead I called the 3rd party insurer and a company called Enterprise who were helping with the claim and got the case reopened and the 3rd party insurer paid it to me direct. Not even such much as an apology for how they have treated me throughout this whole ordeal. And if that wasn't enough they are chasing me for debt that I don't owe them. I'm still trying to sort this out and have been on the phone to them for the past 1H 30Mins and still no resolution yet. STAY WELL CLEAR OF THE INSURANCE COMPANY! Reviewed on: 9th March 2018

Quick quote

Quick and easy to get a quote for my car insurance. Reviewed on: 23rd August 2024

TERRIBLE COMPANY... AVOID AT ALL COSTS.

I had asked them about updating the drivers licence details on one of the drivers on my policy who had to exchange their UK licence for an EU licence. After they quoted nearly £60 to make the change I asked them to NOT go ahead with the change. They went ahead anyway and made the change, but changed the wrong driver's details. They have now been hounding me for payment of this change, as well as another balance of £35 they seem to have just added to my account for which they don't seem to be able to provide any reason or details. I have asked them multiple times to reverse the charge for the incorrect change they made to the policy and have also requested details of the additional charge. But they simply refuse to answer my questions and just keep threatening to refer the matter to debt collectors if the amount is not paid. Reviewed on: 19th August 2024

Absolutely appalling, they basically stole my money

Absolutely appalling company, token money from me without my permission. Basically money was stolen and they refused to give it back Reviewed on: 13th August 2024

Fraudulent behaviour

I purchased a motorbike insurance with Goskippy providing all relevant data for a price of over £500. A week after receiving insurance documentation, I received a request to provide pictures of my driving license. Goskippy subsequently claimed I had to pay a surcharge of over £100 (i.e. over 20% of total insurance cost) as my driving license was issued in 2020 (and not 2010 as I indicated). Their understanding was however wrong as 2020 was issuance of my latest license (since the previous one expired) but I first received an insurance in 2010. I provided my explanations to the company and never heard back until a few weeks ago when Goskippy notified me of cancellation of my insurance and reimbursement of £320, therefore charging me over £180 for effectively 3 weeks of insurance. I have written numerous emails to Goskippy trying to rectify the situation and reinstate the insurance without them acknowleding my point. I have also called with no response. They should be fined for fraudulent behaviour and confiscated their license Reviewed on: 6th August 2024

AVOID AT ALL COSTS!!!

Terrible company and I regret ever taking a policy with them. I sent the documents requested and after a week for an email saying they needed the driving license of the insured parties. So I sent them a photo of each. Days later I get an email saying they can't accept a photo and that I need to provide the licence numbers which I did. Days later I got another saying they needed licence check codes. I was starting to get irritated by now. So I sent them in as requested only to get another email back a couple of days later saying that they needed the driving licence numbers to be able to use the check codes. All of this information should have been provided in one email and it would have saved a lot of time and frustration. I sent a screenshot of my no claims as they requested proof. However they emailed to say they don't accept screenshots and I had until 5PM that day to provide a PDF or provide them with my old insurers details and old policy number so they could verify it themselves which I did. I was them told they weren't able to contact my previous insurer and I must get PDF. I called my old insurers again to be told GoSkippy has never een tried to contact them to verify my no claims. They couldn't send me a PDF as they don't send emails and I had to wait for it to be loaded onto my online portal. However they closed at 2PM so when it wasn't loaded in time I had to call GoSkippy yet again to explain. They said they'd extend the cancellation until Tuesday and would call me and then put me on a joint call with my old insurers to verbally confirm my no claims. They couldn't get through to me as my number was being posted to a new SIM card. However they emailed to say that they had contacted my old insurers and they had confirmed my no claims and they now had all the information they needed. Except very late this afternoon I get a text saying mist call then urgently as there was an outstanding query on my account. After being on hold I was told they just wanted to confirm my number! This company is beyond a joke. Their customer service is rubbish and I have been so close to cancelling my policy and going with a more well known company. They also have a foreign call centre and the calls are deafening as you can hear the other advisors talking loudly close by - including being able to hear other people's personal details! So they may be cheap but you pay for it with terrible service from some overcrowded sweat shop in India. You have been warned! Reviewed on: 5th August 2024

Absolutely disgraceful company

Absolutely disgraceful company - I called to cancel a policy because the car failed its MOT and wasn't worth continuing with. I was over halfway through a 12 month policy costing £400 and they are now charging me over £115 to cancel. I understand that there are some costs that need to be covered when cancelling and am prepared to be reasonable, but when I challenged 2 of their Customer Service people on the phone, one of whom claimed to be a manager (although I doubt this), how they could possibly justify £115 in these circumstances all they did was hide behind their "policy", despite me appealing for some common sense and discretion. Both were also extremely patronising and downright rude. Don't use these, it may seem cheap at face value but they hit you with the hidden costs later. Reviewed on: 26th July 2024

Worst company ever

Worst company ever – Don’t use I had a terrible experience with this company. They charged an outrageously high broker fee, which nobody informed me about when I initially signed up. I recently sold my car and had to cancel my policy, only to be slapped with a £400 cancellation fee. This is absolutely ridiculous. Their cheap quotes are just a bait-and-switch tactic, hiding these massive fees until you need to cancel. Stay away and don’t be fooled by their attractive initial prices. Hidden fees galore – you have been warned! Reviewed on: 24th July 2024

GoSkippy are scammers

Last year’spremium, my first year with GoSkippy, was £399 51 including an arrangement fee of £82.52. This year the renewal was £1018.93 with a fee of -£43.68 - yes a negative arrangement fee!, This represents around 150% increase year on year despite there being no claims on the original policy and reliable industry sources suggesting prices during 2023 increased by less than 50% and have have stabilised or even reduced in the first part of this year. When I queried this increase with GoSkippy their first line support told me they do not make any effort to check on prices, simply pass them on to customers. Interesting since the Company claims to be brokers and charge a fee albeit a negative fee in the second year - which may be fair since they clearly provide no added value. Further, a comparison site suggested I purchase a policy from GoSkippy Essentials for a premium of £543.12. To summarise,GoSkippy appear to pay no attention to the Financial Conduct Authority’s regulations published in 2022 which stipulate that it is illegal to charge a disproportionately higher rate to an existing customer compared to that given to a new client (known as loyalty penalties). I believe I could be forgiven for concluding that GoSkippy have very strange business ethics when they seem to rely on misleading existing clients for profit - in an old maxim - if it smells of fish it is generally fishy. Reviewed on: 23rd July 2024

Shocking

I've had bad experiences with insurance companies but Go Skippy are by far the worst!. Their customer service is shocking and as they were unable to insure a dacia sandero ( even though they insured my duster) I was forced to cancel my insurance, they tried, and failed, to charge me a huge cancellation fee, I then got a threatening letter from Premium Credit saying I was due them money, I wasn't, GO Skippy had not told them I'd cancelled. Yes they are cheap but God help you if you need anything from them! Reviewed on: 11th July 2024

Hi Actually been chipped while...

Hi Actually 23rd May, my windscreen chipped while I'm driving in the motorway I raised the claim on 24th I uploaded the relevant document on the GoSkippy My account site and I contacted the national windscreen service and book the appointment to replace my windscreen They gave the date on 3rd June to replace ..But (31st May) I got a message from NATIONAL WINDSCREEN SERVICE state that they didn't get validation from the insurance company so they can't fix it on Monday It really makes me at peace off. Then I made a call to GoSkippy and they transferred the line to Somerset Bridge insurance when I talked with them they said the windscreen insurance which I took does not belong to Somerset insurance. it's a deal with general legal production ltd. When I contacted them they said they don't have any relationship with GoSkippy. I nearly spent 4 hrs on the phone ... Finally no use. I'm really disappointed because of this issue I'm not able to do any of my routine work. Not even drop my kids to the school even I spend for taxi all my routine travels Again When I contact the national windscreen service they clearly said that they weren't able to do anything until they get validation from the insurance company . And they informed me that they sent more mail to GoSkippy but they didn't get any response so they held my booking . Till 24th I made more than 50 calls and I sent 5 mails ...but till now no one ready to sort out my problem..I NEVER EVER SEEN THIS KIND OF WORST CAR INSURANCE COMPANY IN MY LIFE TIME Reviewed on: 3rd June 2024

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