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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (263 reviews)

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1.54

Based on 263 reviews, last reviewed 11th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

4

They were the cheapest option for us last year. They were the cheapest option for us last year. Never had to claim, but it got us through the year. Reviewed on: 5th September 2025

Latest lowest rating:

1

Do NOT get your car insurance from GoSkippy, I've be... Do NOT get your car insurance from GoSkippy, I've been with them for over 10 years, and now they are refusing me for next year, all because I reported... Read more Reviewed on: 11th December 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

GoSkippy Car insurance reviews (263)

Review of the GoSkippy, Car insurance:

AVOID LIKE THE PLAUGE !!!!!!!!!

AVOID Go Skippy LIKE THE PLAUGE!!! First they sold me breakdown cover for £84 which my Van wasn't covered for as it was over 21 feet long (merc sprinter LWB). So when it broke down the RAC wouldn't move it because it should have been on a commercial breakdown policy, even though I took out business van insurance. It took from 5:30pm till 2am for the RAC to start to recover me home (4 hours to go). No fault of the RAC. All of Go Skippy offices were closed so there was no way of contacting them. At around midnight I got though to the Go skippy breakdown number only to be told that they were a contractor and hadn't had any new business from Go Skippy for a while. The contractor was nice enough gave me a number to ring but that was shut to. So much for 24hour help in an emergency. Go Skippy sold the wrong cover and all credit to the RAC they made a decision and got me home all be it at 6am. Then after around a month I sold the van and brought a car. Called Go skippy to change the policy over. They told me that they couldn't change it from a van to a car. Ok fair enough. So I canceled the van policy and took out a new car policy. I was told that a refund of over £400 was coming to me from the van policy. I called Go Skippy around 10 days later to see where my refund was and was told the the van policy was still active and they hadn't canceled it. They then tried to calculate the refund from that date not the date I had originally canceled it meaning less refund. After I lodge a complaint the call was listened to and the cheeky ******* said "as a GESTURE OF GOOD WILL we be giving you the amount promised to start with. How kind of them to give me what i was owed and promissed! Next they wanted a copy of driving licence so sent photo card copies. I received an email back say customer services were busy and would respond in 2-7 days time. 4-5 days pass and I get a text message saying that my car policy was canceled. I rang them within 10 minuets of receiving the text but all offices were closed. Rang them back the next morning and they said they couldn't reinstate the policy because because it was the next day. A cunning plan unfolds. All they needed was a code from the DVLA to confirm my licence was clean with no points, which it is. If they needed more information from me all they had to do was ask. I was waiting for their response which they said in an email from customer services could take 2-7 days. So I paid around £300 for 1 months car insurance (total cost for the year was £900ish. With them telling me I owed them £14 still after paying £300 a 1 month of cover. it gets worse... I then get a letter from them saying I owe £89.69. bringing the total cover for 1 month car cover up to around £400 !!!!!!!! I was told that I would receive a text with the underwriters details (Southern Rock) to complain to them. No details were ever received ! So they don't cancel you policy when you ask them to so they can charge you more. Then they cancel it when you don't want them to and then they charge you more.... Every thing with Go Skippy is a fight. I dread to think what they are like if you ever have to deal with a claim through them? Stay away and spend the extra £50 with a different insurer. It'll work out cheaper and the service will be a lot better. Been driving for 15 years, sometimes with more than one vehicle on the go and I have never had such bad service from an insurance company. Lets hope Southern Rock's customer service is better, that's if Go Skippy ever send me their details so I can escalate the complaint. Reviewed on: 7th December 2017

Skip to itQuick service

Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

GoSkippy Review

Reasonably priced, easy to understand website and clearly communicated information Reviewed on: 25th August 2024

Cheap car insurance

Got a few car insurance quotes. Go skippy was cheapest. Easy to use website no fuss. Reviewed on: 23rd August 2024

Easy stress free

From my quote to my to accepting and set up from being a very busy working dad who values his time with his family sorted over a cup of tea with my phone no messing about didn’t need to be hanging around waiting to speak to someone wasting pressure time Reviewed on: 23rd August 2024

Affordable and easy to access documents.

Affordable and easy to access documents. Also comes with discounts Reviewed on: 23rd August 2024

Quick quote

Quick and easy to get a quote for my car insurance. Reviewed on: 23rd August 2024

TERRIBLE COMPANY... AVOID AT ALL COSTS.

I had asked them about updating the drivers licence details on one of the drivers on my policy who had to exchange their UK licence for an EU licence. After they quoted nearly £60 to make the change I asked them to NOT go ahead with the change. They went ahead anyway and made the change, but changed the wrong driver's details. They have now been hounding me for payment of this change, as well as another balance of £35 they seem to have just added to my account for which they don't seem to be able to provide any reason or details. I have asked them multiple times to reverse the charge for the incorrect change they made to the policy and have also requested details of the additional charge. But they simply refuse to answer my questions and just keep threatening to refer the matter to debt collectors if the amount is not paid. Reviewed on: 19th August 2024

Absolutely appalling, they basically stole my money

Absolutely appalling company, token money from me without my permission. Basically money was stolen and they refused to give it back Reviewed on: 13th August 2024

Fraudulent behaviour

I purchased a motorbike insurance with Goskippy providing all relevant data for a price of over £500. A week after receiving insurance documentation, I received a request to provide pictures of my driving license. Goskippy subsequently claimed I had to pay a surcharge of over £100 (i.e. over 20% of total insurance cost) as my driving license was issued in 2020 (and not 2010 as I indicated). Their understanding was however wrong as 2020 was issuance of my latest license (since the previous one expired) but I first received an insurance in 2010. I provided my explanations to the company and never heard back until a few weeks ago when Goskippy notified me of cancellation of my insurance and reimbursement of £320, therefore charging me over £180 for effectively 3 weeks of insurance. I have written numerous emails to Goskippy trying to rectify the situation and reinstate the insurance without them acknowleding my point. I have also called with no response. They should be fined for fraudulent behaviour and confiscated their license Reviewed on: 6th August 2024

AVOID AT ALL COSTS!!!

Terrible company and I regret ever taking a policy with them. I sent the documents requested and after a week for an email saying they needed the driving license of the insured parties. So I sent them a photo of each. Days later I get an email saying they can't accept a photo and that I need to provide the licence numbers which I did. Days later I got another saying they needed licence check codes. I was starting to get irritated by now. So I sent them in as requested only to get another email back a couple of days later saying that they needed the driving licence numbers to be able to use the check codes. All of this information should have been provided in one email and it would have saved a lot of time and frustration. I sent a screenshot of my no claims as they requested proof. However they emailed to say they don't accept screenshots and I had until 5PM that day to provide a PDF or provide them with my old insurers details and old policy number so they could verify it themselves which I did. I was them told they weren't able to contact my previous insurer and I must get PDF. I called my old insurers again to be told GoSkippy has never een tried to contact them to verify my no claims. They couldn't send me a PDF as they don't send emails and I had to wait for it to be loaded onto my online portal. However they closed at 2PM so when it wasn't loaded in time I had to call GoSkippy yet again to explain. They said they'd extend the cancellation until Tuesday and would call me and then put me on a joint call with my old insurers to verbally confirm my no claims. They couldn't get through to me as my number was being posted to a new SIM card. However they emailed to say that they had contacted my old insurers and they had confirmed my no claims and they now had all the information they needed. Except very late this afternoon I get a text saying mist call then urgently as there was an outstanding query on my account. After being on hold I was told they just wanted to confirm my number! This company is beyond a joke. Their customer service is rubbish and I have been so close to cancelling my policy and going with a more well known company. They also have a foreign call centre and the calls are deafening as you can hear the other advisors talking loudly close by - including being able to hear other people's personal details! So they may be cheap but you pay for it with terrible service from some overcrowded sweat shop in India. You have been warned! Reviewed on: 5th August 2024

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