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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (263 reviews)

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1.54

Based on 263 reviews, last reviewed 11th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

4

They were the cheapest option for us last year. They were the cheapest option for us last year. Never had to claim, but it got us through the year. Reviewed on: 5th September 2025

Latest lowest rating:

1

Do NOT get your car insurance from GoSkippy, I've be... Do NOT get your car insurance from GoSkippy, I've been with them for over 10 years, and now they are refusing me for next year, all because I reported... Read more Reviewed on: 11th December 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

GoSkippy Car insurance reviews (263)

Review of the GoSkippy, Car insurance:

BEWARE - PLEASE READ

PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my account of what happened, I was not asked to provide any evidence of the collision and how it happened - I was instead asked to pay the excess and claim on my insurance. I refused and complained about bot being asked to provide any evidence of my side of the story. Rather, “pay the excess and claim on your insurance”, was what I was told. My complaint was not upheld by GoSkippy, instead a sudden flurry of requests for information/evidence that should have been made in the first place now followed. A few weeks after filling in the forms and sending these back I got a call from a personal injury specialist from GoSkippy accusing me of being at fault. That’s right. My very own insurance company! GoSkippy!!! I calmly explained how the accident happened to her because it was evident she had not even read my case file. She said I should not have been waiting in the yellow box to turn right when the accident occurred. I explained to her I was not in a yellow box, and if I were, I would’ve been right to do so!! She stammered and stuttered when she realised she’d been caught out. She had one mission. To get me to accept whole or split liability over the phone. This lady proposed a 50/50 split liability resolution. I refused. I told her to put all her correspondence in writing. ALWAYS ASK FOR DETAILS IN WRITING AFTER SPEAKING TO ANY ORGANISATION ON THE PHONE. IF POSSIBLE DECLINE TO SPEAK, AND ASK FOR THE INFORMATION VIA EMAIL. The longer the paper trail the better. I got a letter back from this lady offering me 70/30 split in my favour. I still refused. She even threatened me with being saddled with court costs, but I don’t scare easily, especially when I know my rights, and know I am in the right. In her final response she stated I would have to wait for the police report before any progress could be made on who was to blame. Eventually my insurance with GoSkippy on my car lapsed; hence I had to get cover with another insurer. Would you believe that three days after taking cover with my new insurers I got a letter from them telling me that my previous insurers had changed the status of the accident on the CUE (Claims Underwriting Exchange) from ‘no fault’ to ‘my fault’. And they added a massive increase to the cost of my premiums. Of course, I complained. About a month after complaining the police sent over their report validating I was not at fault! I forwarded it to my current insurers . But this company is not like GoSkippy, they are not in it just for the money. They do exist to provide a service and they provided me with an email address to send all the evidence that proved I was not at fault for the accident. I sent them my no claims letter, police correspondence and the email from the dubious personal injury lady at GoSkippy. They immediately amended my policy and awarded me compensation. I have still not heard back from GoSkippy till date. I escalated the case to the Ombudsman but the last I heard is that they keep sending the Ombudsman information in the wrong format. It’s been 5 months (now October 2018) since the accident. I have since purchased a new car but the other sits in my driveway, unfit for driving due to the collision and a bleak reminder of the deliberate failure of GoSkippy to honour their side of a policy agreement I signed with them and paid for diligently over the course of a year. Avoid them. “Good at quotes”, Good at cheap prices” but If you pay for insurance and you don’t get insurance cover in the event of an accident that is not your fault- then -what are you paying for? Britain’s streets are becoming increasingly congested with crazy drivers, with bikers and cyclists eating up every last stretch of road. Every minute your chance of a no fault accident multiplies. AVOID GOSKIPPY. Watch this space for updates. Reviewed on: 14th October 2018

Jury is out

Haven’t claimed yet so can’t comment on how they perform in that scenario. Reviewed on: 2nd April 2024

0% recommendation very crap avoid

Avoid hiden charges apply when you ask them to cancel your policy Reviewed on: 2nd April 2024

The customer service was poor!

The customer service was non-patient and has thick accent. Reviewed on: 23rd March 2024

I recently purchased insurance from them, but after...

I recently purchased insurance from them, but after 40 days, I requested an upgrade to business insurance for 2000 miles annually. Unfortunately, they informed me that they do not offer such coverage. When I asked to cancel, they charged me £320 for cancellations. I'm disappointed with their service and would advise others to be cautious when dealing with them. Reviewed on: 8th March 2024

Affordable and easy to use

Went with GoSkippy as they offered a good price fully comprehensive and no black box, it’s not the cheapest given this is only my second year of driving however compared to my first year it was a great price. No claims made yet so I can’t review on that but they have been great so far Reviewed on: 6th March 2024

The worst company on the planet from what I read.

The worst company on the planet from what I read. Reviewed on: 21st February 2024

I rang go skippy to change the vehicle on my policy.

I rang go skippy to change the vehicle on my policy. They gave me a snall increased price of £5.34 plus £35 admin fee. They were about to take payment when the lady said they would have to refer this back to the insurer and couldn't cover me for 24hrs. I explained that in 24hrs time I was picking up my new car and would need the car to he covered but they said there was nothing they could do. I rang the insurance company watford insurance company and they informed me that go skippy should just do the change over. Got back intouch with go shippy and they have now informed me it's going to take 48hrs to change the car on the policy. I asked them to cancel the policy but they wanted £135 in cancellation fees and I wouldn't receive eneything back. They are just a set of liars and don't help customers at all and I have sent a complaint of to the financial ombudsman Stay well clear of these cowboys cos they just feed you lies and give you the runaround Date of experience: 01 February 2024 Reviewed on: 1st February 2024

Rip off company

Someone went into the back of me on 29/12/23. Wrote my car off.GoSkippy uncontactable so I informed them via online on their website. On 3/1/24 the other person's insurance company settled my claim and collected my car to be destroyed. GoSkippy still not contacted me. I informed DVLA of the car and received a letter to state I no longer owned the car. On 8/1/24 GoSkippy collected my monthly direct debit. I cancelled my further direct debits as I no longer had the car and once again tried to contact GoSkippy. They eventually got in touch with me on 10/1/24. Customer service is abysmal, I was passed from one person to the next repeating over and over that the case was closed by the other insurance company and I had received my payout. That my direct debits were cancelled due to not having ownership of the car. I'm now receiving emails and letters demanding £89 cancellation fee and threatening me with debt collectors. Are these people for real? Who wouldn't cancel their policy when they no longer own the car and the car no longer exists through no fault of their own. This company is a rip off. Stay well clear. Reviewed on: 25th January 2024

Quick to add fees and send cancellation letters

Sent me threatening letters that they were gonna cancel my insurance. The offence you might ask... Spelling a name wrong Reviewed on: 24th January 2024

Do Not Use this company.

Do Not Use this company. They cancelled the policy and then had the audacity to tell them I owed nearly £200 due to it being cancelled. I’m convinced this a scam business.. appalling, aggressive tactics. They employed debt collectors and have harassed me ever since. Reviewed on: 17th January 2024

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