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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (1076 reviews)

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4.82

Based on 1,076 reviews, last reviewed 29th Dec 2025

124% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service, friendly and helpful Great service, friendly and helpful Reviewed on: 29th December 2025

Latest lowest rating:

1

Not reliable, not clear on the website and can't get... Not reliable, not clear on the website and can't get through to speak with someone Reviewed on: 9th December 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (1076)

loan and deposit

excellent costomer service on calls and great online service and friendly on call center i even knows a maneger answer my calls and recognise my voice through phone calls. Reviewed on: 22nd April 2025

Reply from Great Western Credit Union Hi Nassir Thank you for leaving such a lovely review. We're so glad to hear that you've had a positive experience both over the phone and online. It's especially rewarding to know that you feel recognised and remembered - that personal connection is something we really value. We appreciate your support and look forward to continuing to assist you whenever you need us. Best wishes Robin Response date: 16th May 2025

Good on Service but Interest Rates could come down

Satisfied with service overall but, given their customer base are struggling to make ends meet, Credit Union interest rates on loans should be reduced over time to match reputable bank loans (respectable banks are charging around 6% 2025) Reviewed on: 21st April 2025

Great Western Credit is for everyone!

Great western credit have helped me and many people I know in our times of struggles. With the cost of living crisis still having its impact. They offer reasonable loans for everyday people. GWC also have a great customer service team, who are straight talking and overly helpful in any way they can be. Reviewed on: 18th April 2025

Reply from Great Western Credit Union Hi Chloe Thank you so much for your feedback! We're really grateful for your kind words and so pleased to hear that we've been able to support both you and others you know during challenging times. It's incredibly important to us to be accessible and fair, especially when so many are feeling the ongoing effects of the cost of living crisis. GWCU will always be there for you if you need us in the future. Best wishes Robin Response date: 16th May 2025

I have had loans & an easy saver account which I fin...

I have had loans & an easy saver account which I find very useful when trying to save for birthdays etc....loan repayments are manageable. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Lucy Thanks for the taking the time to send your feedback! We're delighted to hear that you've been able to use GWCU for both your loans and easy savers. We're also very happy to see that you have found loan repayments to be reasonable - as a Credit Union this is what we strive for. Thanks again for being a member and continuing to support GWCU! Best Wishes Robin Response date: 19th May 2025

Very easy process, quick answer with super friendly...

Very easy process, quick answer with super friendly and professional staff! A fair interest rate and affordable monthly repayments. A real live saver during a difficult time!! An all round positive experience. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Naomi! Thank you so much for your lovely review! We’re really pleased to hear that you found the process easy and the team friendly and professional. It’s great to know we could support you during a difficult time. We’re always here to help, and we really appreciate you being part of GWCU. Best wishes, Emily Response date: 13th May 2025

I applied for a loan and was offered a loan the proc...

I applied for a loan and was offered a loan the process was fairly easy to do I received my money straight away which was great as I had an unexpected bill to pay I was very happy and pleased with the service I received Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Michael Thank you so much for taking the time to leave us a review! We're really pleased to hear that you found the loan application process straightforward and that the funds reached you quickly when you needed them most. It's great to know we could help with your unexpected bill, and we're delighted you were happy with the service you received. Thank you for supporting GWCU, if there's anything we can do for you in the future please don't hesitate to get in touch! Best Wishes Robin Response date: 16th May 2025

Friendly, efficient, and understanding.

Friendly, efficient, and understanding. Haven’t a bad word to say as of yet. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Pad We're very grateful for your feedback- it's pleasing to know that your experience has been positive so far! We’re committed to providing a high level of care and service, and it’s encouraging to hear we’re meeting that goal. We look forward to continuing to support you whenever you need us! Thanks again Robin Response date: 20th May 2025

You have always been helpful and friendly and easy t...

You have always been helpful and friendly and easy to talk to, would recommend you to all my family and friends Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Gail Thank you so much for your kind words! We’re really glad to hear you’ve found our team helpful, friendly, and easy to talk to. Your recommendation means a lot to us, we’re proud to support you and appreciate you being part of GWCU. Best wishes, Emily Response date: 13th May 2025

Great western have been amazing and made my life so...

Great western have been amazing and made my life so much easier with being able to borrow and also save massive. They really are incredible Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Cally! Thank you for your amazing review! We’re so happy to hear that GWCU has made things easier for you and that you’ve been able to both borrow and save with us. It’s wonderful to know the service has made a real difference—we really appreciate your kind words and your continued support. Best wishes, Emily Response date: 13th May 2025

Great Western Credit Union. Means Great.

I was advised to speak to Great Western Credit Union. They helped me to get a better life. That I could not see at the time. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Andrew Thank you for sharing your experience. We're truly touched to hear that we’ve been able to support you in such a meaningful way. Your words mean a great deal to our team. We're always here to continue to support you in the future. Warm regards Robin Response date: 21st May 2025

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