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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (1089 reviews)

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4.82

Based on 1,089 reviews, last reviewed 2nd Jan 2026

122% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great very quick response and easy to understand app... Great very quick response and easy to understand application Reviewed on: 2nd January 2026

Latest lowest rating:

1

Not reliable, not clear on the website and can't get... Not reliable, not clear on the website and can't get through to speak with someone Reviewed on: 9th December 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (1089)

Excellent customer service.

Excellent customer service. Very responsive and very helpful. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Aggie, Thank you for the 5-star review! Our Member Services Team are absolutely dedicated to providing excellent customer service, and we’re delighted you found them responsive and helpful. Best wishes, Monica Response date: 29th August 2024

Absolutely fantastic with dealing with me , when I’v...

Absolutely fantastic with dealing with me , when I’ve been going through a difficult situation. Very understanding. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Jo, Thank you for your kind words. We’re so glad to hear that our team was able to support you with empathy and understanding during a difficult time. We take great pride in treating every member with the compassion they deserve. If you ever need anything, don’t hesitate to reach out—we’re always here for you. Kind regards, Emily Response date: 19th August 2024

Great communication and excellent service

Great communication and excellent service Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Stacy, Thank you for your kind words. Our Member Services Team are absolutely dedicated to providing excellent customer service, and we’re thrilled that our efforts have resonated with you! Best wishes Monica Response date: 29th August 2024

I am very new to the country all the bank or any oth...

I am very new to the country all the bank or any other financial platform not ready to support me but Great western credit union had a tie up with my Work NHS and did all background check and lent me a loan. Which means a lot to me. I will never forget the help untill I Die. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Ganesh, Thank you so much for your kind words. We’re really glad we could support you when you needed it, and it’s wonderful to have you as part of our community. We’re always here to help so please don't hesitate to get in contact. Kind regards, Emily Response date: 19th August 2024

Friendly and helpful people - definitely recommend.

Friendly and helpful people - definitely recommend. Good value and great rates. Local and engaged. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Simon Thank you for your fantastic review! We’re so glad you found our team friendly and helpful, and we appreciate your recommendation. It’s great to hear that you have been pleased with our rates and local engagement—we’re committed to supporting our community. Thanks again for your support. Kind regards, Emily Response date: 19th August 2024

Excellent - Service well meant

Excellent - pity other organisations don't adopt the same attitude Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Andrew, Thank you for your excellent review! We’re glad to hear that you appreciate our service and approach. Your feedback means a lot to us. Kind regards, Emily Response date: 19th August 2024

By far the best way to find an affordable loan.

By far the best way to find an affordable loan. Really appreciate your flexibility on the phone with my application and for helping me out of a tight spot. Thank you! Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi James, Thank you so much for your kind words! We’re grateful to have been able to help you out, and we’re glad our flexibility made the process easier for you. We appreciate your trust in us Kind regards, Emily Response date: 19th August 2024

Such great service and very helpful

Such great service and very helpful Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Sarah, Thank you for leaving such a positive review! We’re glad to be of help and are thrilled you’ve had a positive experience with us. Warm regards, Monica Response date: 29th August 2024

Very helpful

They really helped me when I needed it Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Angela, Thank you so much for your positive review. We are so happy we could help you with a loan when you needed it. Warm regards, Monica Response date: 29th August 2024

They have always been helpful and willing to do all...

They have always been helpful and willing to do all they can. The staff are friendly. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Madeleine, Thank you for your lovely review! We’re really pleased to hear that you’ve found our staff friendly and helpful. Providing the best possible customer service and supporting our members to the best of our ability is always our top priority. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help! Best regards, Emily Response date: 15th August 2024

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