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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.66 (325 reviews)

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4.66

Based on 325 reviews, last reviewed 2nd Mar 2026

142% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

4

Easy to fill and good to understand Easy to fill and good to understand Reviewed on: 2nd March 2026

Latest lowest rating:

2

Poor website experience Took over an hour to get the verification codes, applied for a Cash ISA and got lots of website 502 errors and then when I finally applied, I wasn't a... Read more Reviewed on: 9th February 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (325)

Review of the Great Western Credit Union, Savings:

Easy to use

It's great that my monthly savings come straight out of my pay check, means one less thing for me to sort out every month! Queries I had when I signed up were responded and dealt with very quickly, all round good service and support from the team. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Joe, Thank you for your great review! We’re so pleased to hear that you’re finding our service easy and hassle-free. It’s also lovely to hear that your queries were handled quickly and that you felt supported by the team. We’re always here to help, and we really appreciate you being part of GWCU. Best wishes, Emily Response date: 2nd May 2025

The best thing I done

To put A but away every month that you won't miss and then be able to to withdraw and possibly add a loan on top has really helped me out Reviewed on: 9th August 2021

Great customer experience

Withdrawing from your savings is quick and easy. Reviewed on: 7th August 2021

Excellent service

Each time I have had any dealings with the Great Western Credit Union everyone has been polite and efficient. The ethics are brilliant. Reviewed on: 7th August 2021

Friendly, helpful and considerate.

Union always goes out of their way to try to help each individual with a fair and speedy service. Reviewed on: 7th August 2021

Friendly and helpful staff

Unfortunately during the height of the pandemic I found myself homeless but with the unfailingly wonderful staff I managed, in a surprisingly short time, to get enough saved for a rental deposit. At all times, during the worst of the lockdowns I received nothing but excellent service. Reviewed on: 7th August 2021

Simple

Great and staightforward experience all round : ) Reviewed on: 7th August 2021

Personal service

It is easy to make personal contact by telephone unlike mainstream banks. I also had excellent help when going online recently. I feel GWCU really care about individual customers and will go the extra mile. Reviewed on: 6th August 2021

Amazing Bristol staff

Whenever I've called or popped into my branch in Cheltenham Road ,staff have always been so friendly and helpful. Great to know that . Thank you Bristol Reviewed on: 6th August 2021

Loans for the masses

The credit union is great for savers and particularly great for those who banks will refuse to lend to. Reviewed on: 6th August 2021

Great personalised customer service

I’ve been saving for a few years now and when I need access I know it’s just a phone call and my money is transferred through . Reviewed on: 6th August 2021

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