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Green Flag: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.69 (58 reviews)

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2.52

Based on 58 reviews, last reviewed 24th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

52%

Latest highest rating:

5

Genuine green flag review MUST READ We have been members with Green Flag- Caravan and Motorhome Club members for 3 Years + and in June 2025 we broke down on the Isle of Mull in our 2021 ... Read more Reviewed on: 19th July 2025

Latest lowest rating:

1

I wish I could do zero star. I wish I could do zero star. Absolute disaster. We have been member for two years and never used the service till just a day ago. They can’t even help... Read more Reviewed on: 24th November 2025

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About this product

Green Flag have various breakdown cover options for your vehicle from roadside assistance to national vehicle recovery.

Green Flag provide local rescue and nationwide, with over 3,000 technicians. Depending on which cover you choose, you can get cover at home, unlimited callouts, cover for different vehicles and European cover.

Green Flag breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used Green Flag before, you can also leave a review and share your experience.

Green Flag Breakdown cover reviews (58)

Review of the Green Flag, Breakdown cover:

Beware of personal cover if you have older vehicles.

We've had personal Green Flag cover for breakdowns for the last couple of years. We took the policy out with the simple intention to cover both ours cars but were talked into taking personal cover, in case we were driving a friend's vehicle that then broke down (extremely unlikely scenario as we only drive our own cars...) Fast forward to this week, our car breaks down and we need breakdown assistance only to be told our second car wasn't covered due to it now being over 16 years old (by a few months). I feel mistreated and poorly advised as we registered a younger car as our primary one when we took the cover out in 2022, and now 2 years later we have basically paid for a renewal on this year's cover that is not fit for purpose. More than that we don't believe we received the policy documents for the renewal so that we could even have the chance to check the T&Cs and Green Flag says their system doesn't have a record of the documents being sent. Buyer beware if you have older cars, as you may fall into the same trap. Reviewed on: 19th September 2024

Expensive

Costs a lot for them to actually do nothing much at all. Once broke down in a remote area and all they did was call a local tyre repair shop I could have contacted myself. I still got charged for the rescue and tyre replacement so I don't know what my premium covered. They're also weirdly strict about recovery at or near home. Reviewed on: 15th August 2022

Utterly useless

6 hours roadside today waiting for a recovery truck than never arrived a taxi they said they booked but hadn't, and a hire car 15 miles away which no one knew was available or not, 6 hours in 33 degrees with children on board do yourself a favour and go elsewhere, 140 miles home ended up taking 11 hours. Reviewed on: 13th August 2022

Caring Customer Service

Every customer service advisor I've spoken to have been brilliant and are very knowledgeable in their products and what's the best products for the customer. Their breakdown services are high quality at a very competitive price. Reviewed on: 13th August 2022

Green flag Germany totally unresponsive

Every step has been a nightmare. Green flag U.K. try hard but you hit a brick wall with the German partner. Stuck at roadside for 3 hours with 4 kids. Didn’t find us hotel or taxi. Car still in Germany no attempt at repatriation. Booked my own flights home and struggling for weeks with no car and no help. Reviewed on: 29th July 2022

Awful Service

Breakdown In Germany, No assistance offered to repatriate vehicle or onward travel. no correspondance unable to get through on phone or APP. Left stranded in Germany with a dog in 32Deg heat. No help or assistance offered whatsover. eventually had to arrange onward travel via private company which Green Flag refuse to compensate even though was insured to do so. Reviewed on: 14th July 2022

Do not auto renew without seeing their prices on line.

The renewal notice for my breakdown policy asked for £80.64. Green Flags online price for the same policy was £51.17. They did price match when I telephoned. Not impressed with this tactic as many people probably automatically renew at the higher price. Reviewed on: 9th July 2022

daylight robbery.

Broke down.rang green flag.told i had to pay!£150 to come out.even though renewed policy.two and half hours later egertons van appeared.fitter had no tools or parts.asked me if i had any tools.!fiddled with my van with a useless csn of wd40.then told me he was not allowed to take me home.drove off and left me.had to ring nephew to collect me and had to pay to get my van picked up next day and brought to a repair garage.avoid green flag at all costs.they are thieving modern day over the phone daylight robbers.disgusting firm.been with them many years.when renewals due i shall be going elsewhere. Reviewed on: 20th May 2022

Poor customer service

I joined their low cost "service" whereby you can purchase breakdown cover at a low up-front price, but pay a £40 additional charge every time you call them out. I thought this would be reasonable because my car is fairly new and properly maintained, so I felt there was a low chance of having to call them out. The problem is that they set the policy to automatic renewal without your consent, then they make it difficult to cancel. According to their website, changing to manual renewal whereby you have to give consent can easily be done online. But when I tried, I found that's not the case for the low cost policies. Why not?? Needless to say, when the policy anniversary came close it was very awkward and very difficult to let them know that I didn't want them to renew the policy. After several unsuccessful attempts, I called them to complain and only then was I informed that they were able to change policy renewal to manual and cancel auto-renewal. However, I was not given a complaint reference number either, so it seems that they deliberately avoid logging complaints. I have never given my explicit consent for automatic annual renewal of any service and it is annoying that unscrupulous companies try to take advantage. I feel that Green Flag customer service is one of the worst set-ups that I have ever had to deal with and for this reason I will not purchase from them again. Fortunately, I have not yet had to call the breakdown number. I will be going back to one of the leading brands. Reviewed on: 19th April 2022

Stay well clear

Stay well clear if you are a business I took out a green flag business policy, I ensured I took out the highest one possible. In case of break down I then had a replacement vehicle for two days and my vehicle would be straight to the garage. First time I come to use them went like this. Had a technician out to my vehicle (not green flag they subcontract there entire business) he said there was no fault to continue driving, I continued with my working day for 20 minutes later the same issue with the vehicle I then waited an hour and half to be recovered to the nearest garage. As soon as my van was in the garage they said it would be at least a day or so before they could look at it and repair it so I contacted green flag to arrange a replacement vehicle as per my policy. I was told on the phone it was arranged for two days and to expect a call within two hours to arrange delivery of the vehicle I even was asked for the delivery address for the replacement vehicle. Two hours later I received a call stating that the hire company had no availability and to wait till the morning. The following day 11am I have another call from the hire company they say that they will get me a vehicle out the next day in the late afternoon so there goes two days worth of business and countless lost customers. I then asked what I would need to do the hire company said they don’t deliver the vehicle and that I would have to make my way to the office to collect miles from my home at further cost to me. I contacted green flag about this they said there’s nothing they can do it’s subject to availability and washed there hands of me I cancelled the policy on the spot. In summary I was stupid for going cheap stick with the AA you pay for what you get. If you are a business there policy isn’t worth the paper it’s written on there is no real cover for you. They subcontract all of there business out so there is no real support I’m sure they don’t employ anyone themselves Unfortunately as a new business we have learnt a very difficult lesson don’t rely on companies like this when things go wrong. I just hope we can recover from the damage caused Reviewed on: 30th March 2022

Incompetence that puts you and your family in danger

Truly the worst, most incompetent and dangerous company we've ever had the misfortune of dealing with. We broke down in light snow with 3 young children in the back of the car (including a tiny toddler). Immediately called Green Flag who checked our account and confirmed they would get someone out to us within the hour, and a text would follow within 5-10 minutes to give a better ETA - great. Waited over half an hour and called back - was told the first people they'd tried "hadn't got the right type of vehicles to rescue us" (from less than 1cm of snow, just a few miles from several large towns). However they'd absolutely get someone else to come out very soon - no problem. Called back 45 mins later as still had heard nothing, and the kids were getting anxious. Told the call was now with their "technical team" though they couldn't explain why, and they didn't have any contact with that team so couldn't get an update. Waited another 30 mins and called back, now nearly 2 hours after the first call - assured someone would call us back shortly. Waited 20 mins more and called back as now going dark and temperatures about to drop - told they "couldn't rescue us because their terms and conditions stated this was a safety hazard for their employees because of the <1cm snow, and therefore they were never able to come and help us." This after nearly 3 hours of waiting with young children. No solution offered, so I demanded to speak to a manager - several days later STILL waiting for that manager to call me. Had to rescue ourselves, at our own expense and with 3 little ones in tow. Utterly incompetent, disgustingly uncaring and indifferent to their own customers, and worst of all perfectly happy to put/leave their customers in danger with zero effort or any attempt to help. DO NOT WASTE YOUR MONEY, GO WITH LITERALLY ANY OTHER COMPANY - you'd even be better off on your own. Reviewed on: 10th January 2022

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