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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (939 reviews)

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4.14

Based on 939 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

5star customer care Online and in store their team are always helpful and polite I have an autistic child and they are amazing with him when he feels dysregulated Reviewed on: 5th September 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current account reviews (939)

Review of the Halifax, Current account:

Avoid!!!!

I have been with Halifax for over 9 years, on the 24 and 25th of December lots of money was fraudulently withdrawn from my account when I was enjoying my time with my family on Christmas day. Called them immediately and they REFUSED TO REFUND ME WITHOUT EVEN LOOKING INTO MY ACCOUNT. BUNCH OF USELESS INCOMPETENT STAFF WHO COULDNT EVEN ANSWER MY QUESTIONS. APPLIED TO COMPLAINTS DEPARTMENT, ACTION FRAUD AND FINANCIAL OMBUDSMAN TO RECOVER MY HARD EARNED MONEY. MICHAEL DIAMOND A SO CALLED "MANAGER" AN ABSOLUTE JOKE, I THINK IT WOULD HAVE BEEN MORE HELPFUL TO SPEAK TO VIRTUAL ASSISTANT THAN HIM, AS ALL HE KEPT SAYING "I AM SATISFIED WITH THE DECISION MADE". WHEN I ASKED HIM ON WHAT GROUNDS HE REFUSED TO REPLY. DANIELLE IS ANOTHER USELESS FRAUD DEPARTMENT OFFICER, WHO ASKED ME 2 QUESTIONS: 1.HAVE YOU GOT YOUR CARD WITH YOU? YES 2.DOES ANYONE KNOW YOUR PIN- NO. BASED ON THAT SHE MADE A DECISION NOT TO REFUND MY MONEY!!!!!! NEVER WITHIN 9 YEARS WITH HALIFAX I WITHDRAWN THAT MUCH CASH, SO BANK SHOULD HAVE BLOCKED IT on GROUNDS OF SUSPICIOUS ACTIVITY. ALSO IT HAS BEEN WITHDRAWN FROM THE ATM FROM DIFFERENT BOROUGHS OF UK, VERY FAR FROM WHERE I LIVE. CLEARLY THEY HAVE POOR SECURITY PERFORMANCE. I SPENT 4 HOURS ON THE PHONE TO HALIFAX TO GET ZERO RESULT. STAY AWAY FROM HALIFAX AND ANY OF THE BANKS UNDER THE LLOIDS BANKING GROUP, THEY HAD 21,304 OMBUDSMAN COMPLAINTS IN THE LAST 6 MONTHS!! I WILL RECOVER MY MONEY, AND YOU WILL COMPENSATE ME FOR THE DESTRESS YOU CAUSED ME AND I WILL BE CLOSING MY ACCOUNT WITH HALIFAX. THANKS FOR RUINING MY XMAS. Reviewed on: 30th January 2021

5star customer care

Online and in store their team are always helpful and polite I have an autistic child and they are amazing with him when he feels dysregulated Reviewed on: 5th September 2025

Halifax has been my bank for a few years now

Halifax has been my bank for a few years now Reviewed on: 9th July 2025

Helped for few month when my account was overdrawn,...

Helped for few month when my account was overdrawn, stopped the interest rates until I get back on my feet. Easy to use App and friendly staff at Scunthorpe Branch. Reviewed on: 20th June 2025

Easy and everything works, but interest rate is a joke

Easy and everything works, but interest rate is a joke Reviewed on: 18th June 2025

Closure of my Accounts

I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different organisations like financial ombudsman and no reasonable response. Reviewed on: 14th June 2025

Online banking easy to use.

Online banking easy to use and transactions completed quickly. Notifications are sent for all credits and debits. Reviewed on: 12th June 2025

Halifax current account

They haven’t lost my money and their app is easy to use and they send me texts if I’m going overdrawn and I haven’t been fined for going overdrawn and I can access money easily enough and they have a b Reviewed on: 12th June 2025

Appalling - vote with your money and leave

With Halifax over 30 years. First 20 were were very good - mortgage, current account, credit cards, etc. Last 10 years appalling customer service. They have down spec'd the customer service.. they stop every 2 out of 5 payments so you have to spend 20 minutes every 2 weekson phone to them proving who you are to access your own money; then they do it again! and again! Avoid like the plague as the customer comes last with Halifax. Reviewed on: 24th May 2025

Super quick and really helpful!

“Super quick and really helpful!” Reviewed on: 22nd April 2025

Halifax current accounts are easy to open and use

Halifax current accounts are easy to open and use Reviewed on: 20th April 2025

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