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Halifax: Car insurance reviews

Name: Car insurance
Rating: 2.78 (85 reviews)

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2.87

Based on 85 reviews, last reviewed 22nd Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

46%

Latest highest rating:

5

Halifax a real good Insurance Company for me I have been a Halifax Insurance customer for many years. They have been nothing but helpful, wouldn't leave them now. Reviewed on: 22nd December 2025

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Halifax car insurance is arranged and administered by BSL limited.

You can get a quote online via the website or over the phone. Comprehensive Halifax car insurance policies come with a 24/7 emergency claims helpline, a courtesy car and vandalism cover. You can also pay for optional extras to tailor your policy.

Halifax car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Car insurance reviews (85)

Review of the Halifax, Car insurance:

Very happy

Esay to set up given email also sent it out tho post Reviewed on: 27th September 2017

Not and Insurance Company just an Intermediary

I have an ongoing claim but unfortunately found out Halifax are just an intermediary and do not deal directly with any repair. I was was contact by Enterprise Credit hire who would deal with the repair if I first signed a credit agreement which left my liable to cost recovery if there are any problems with cost recovery from the 3rd party. After many telephone conversation I was finally advised the Policy is underwritten by AXA and i could speak to them to see if they could take the repair down a different route. The lady was amazing and they are now dealing with everything no credit agreement required. There is apparently no customer complaints department at Halifax Insurance so I have emailed the chief executive with my concerns a James Crosby. James_Crosby@halifax.co.uk Reviewed on: 6th October 2023

Halifax car insurance absolute ripp off

Total insurance cost £310 Cancelled policy when my car was taken off the road after just 6 days....because i planned ahead and and arranged my policy 10 days before the policy started i was charged £128 to cancel...absalute rip off firm. They said when you via compare sites there is hidden cabcel fees. They dont deserve 1 start...that pained me to give. DON'T USE. Reviewed on: 14th September 2023

My car insurance was very competitive

Gave me good cover for my car insurance Reviewed on: 31st August 2023

Wow love it

Love the feature of automatic built in no claims years showing on paper work Reviewed on: 31st August 2023

Simple, Easy and clear

When I switched several years ago, I was expecting lengthy questioning but it was easy , straightforward, and simple. There is always a person on the end of the phone, and pricing is very competitive Great customer service Reviewed on: 22nd August 2023

Inflexible

They don't appear to be interested in insuring anything not completely standard. Reviewed on: 18th August 2023

Dismal and Confusing System

Had an accident other person admitted liability and also had witness all person on phone seemed to want to do was for me to make as many claims as possible, very confusing system as having to deal with so many different companies being told claim is on hold due to missing information from my insurers, so still awaiting a call to say when my car will be repaired Reviewed on: 17th July 2023

Poor service and response on no blame claim

Our car had a damage and claim was raised 4 days ago and since then we have been transferred from company to company. No body rang back and on our enquiry we are given numbers who pass us to another number with no results. On questioning Halifax insurance is not taking any responsibility. Reviewed on: 7th July 2023

Conned

I purchased a new car on 26th May. I was insured with Halifax with my old car. I thought it would be a simple process to upgrade the insurance to my new car. I phoned them on the 25th for a new quote which turned out to be fair. Only £22 more than other comparison sites. They saved the quote for me for the following day. When I called them on the 26th the price had risen by £200. I queried this and was told that was the price that was saved from the day before. I reluctantly took the insurance as I work away as a driver and wasn’t in a position to search and pay for an alternative. I explained that I would cancel the policy at the earliest opportunity which I have done today 30th. For this pleasure I will be charged £58. Buyers beware. Reviewed on: 30th May 2023

Shocking

Non fault claim reported 05/05/23 I am constantly having to chase for updates. Been on hold for over an hour. Appalling non existent customer service Reviewed on: 25th May 2023

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