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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (335 reviews)

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4.83

Based on 335 reviews, last reviewed 26th Feb 2026

2600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Complicated mortgage products made understandable. As a first time self-builder the task before you can be daunting, particularly when purchase finance against existing property is involved even before... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Hanley Economic Building Society Mortgages reviews (335)

Review of the Hanley Economic Building Society, Mortgages:

Highly Recommend

Can’t recommend my mortgage adviser Lana Beech highly enough! Throughout the process she was knowledgeable, professional, personable and efficient. I found the Hanley RIO product attractive as there are no penalty charges for early repayment. Reviewed on: 2nd October 2024

Remortgage support from Sheree and Anna

Really helpful team at Hanley. I spoke to Sheree on the Thursday and got an appointment with Anna on the Friday. By the end of the day all was sorted in relation to getting the application in. Couldn't ask for more! Reviewed on: 26th August 2022

Remortgage

Efficient service. Anne was easy to communicate with and responded to any queries in a timely and helpful manner. I would definitely recommend Anne to other customers. Reviewed on: 11th August 2022

Great, friendly and professional customer service

Hanley were easy to contact, helpful, professional and competitive Reviewed on: 1st August 2022

Great personable service

From our very first discussion, Lana Beech the mortgage advisor with Hanley, made the whole process of obtaining a new self build mortgage clear and straightforward. Lana was always available to provide help and assistance and was genuinely interested in our project. Although the mortgage has now been completed Lana still keeps in contact with us to offer ongoing support. Reviewed on: 3rd July 2022

Fantastic and friendly service

Jane was an absolute star through the whole mortgage journey !!. She was approachable, friendly and responsive, She updated me every step of the way . Thank you Jane for the amazing service!! Danielle who booked my initial appointment was also very helpful and courteous. It was my first experience dealing with Hanley EBS. Thanks to both Danielle and Jane it was definitely the best experience I've had with any lender out there on high street...10/10 Reviewed on: 19th June 2022

Amazing, Stress Free, Experience with the Human Touch

My wife and I have just remortgaged with the Hanely, having taken a mortgage with them a few years ago to buy a new build house. They are a joy to deal with compared to some of our experiences in the past. Simple, straight forward communication both on the phone, with really knowledgeable members of staff and in writing. They are happy to talk you through the process and our remortgage, on a really competitive deal, could not have been any more straight forward. I would recommend them to everyone. This is banking as it should be. Reviewed on: 10th June 2022

Professional, Swift, and Informative

My husband and I were seeking additional funds for our self-build mortgage. The mortgage advisor, Jane Longmore, was so helpful, professional, and informative. The full process was very smooth, and the additional funding request was approved in record time. Would definitely recommend. Reviewed on: 6th April 2022

Fantastic service from start to finish

We applied for a new build mortgage and the customer care service we received from Lana Beech at the Hanley was professional, friendly, responsive and highly efficient. Fantastic service from start to finish! Reviewed on: 31st March 2022

Excellent personal service

Our Mortgage Advisor was very customer focussed, responsive to our request and gave us the right information to make informed decisions. Our needs were quite specific as we were funding a significant house renovation. She understood our needs and was very clear about what was possible and not possible with the products available. Reviewed on: 5th March 2022

A person not a number

Cashier’s know people by name ,and are always helpful. Go beyond to be helpful. Reviewed on: 11th February 2022

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