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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (313 reviews)

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4.81

Based on 313 reviews, last reviewed 12th Jan 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Professional and expert mortgage service The Hanley provided the right product that was exactly what we needed. Jane Longmore who navigated the whole process for us made the experience fabulo... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Hanley Economic Building Society Mortgages reviews (313)

Review of the Hanley Economic Building Society, Mortgages:

An amazing team of people

It was lovely for us to be treated like people and not a number on a credit score. Jane our mortgage advisor and all the rest of the team at the Hanley worked really hard to get us a great deal on a mortgage and now we are settled into our lovely home. We can’t thank the Hanley enough - we are very happy to be a customer and would happily recommend them to anyone. Reviewed on: 24th September 2019

friendly, helpful, knowledgeable people and good deals

Always dealt with any queries in a friendly helpful manner and no having to talk to a robot/computer, it’s always a real person I spoken to. At each renewal time for my mortgage they’ve offered a competitive deal so I’ve always been with them Reviewed on: 26th March 2025

Amazing Service

All the Mortgage Advisors are friendly, understanding and extremely experienced and helpful. I feel I can trust their advice and expertise. The service in general is professional, timely and communicative. Reviewed on: 26th March 2025

Easy to deal with

Easy to deal with and understanding of customer needs Reviewed on: 26th March 2025

Highly recommend

Great experience all round - top customer service and good prices Reviewed on: 26th March 2025

First class personalised service

First class personalised service from a Society which cares for its members. Mortgage advisers help you through every stage of the process and follow up afterwards. Reviewed on: 25th March 2025

Always great customer service

Always great customer service and it was easy to discuss and arrange my mortgage and when i needed to extend my fixed rate for a further two years. Reviewed on: 25th March 2025

Mortgage review

Good customer service. Flexible financial offer but limited for best market rates. Reviewed on: 25th March 2025

Good experience

Although it take a while, I got there in the end and am very happy. Reviewed on: 25th March 2025

Very good and personable experience.

Very good and personable experience. Always a human on the phone and very attentive. Reviewed on: 25th March 2025

Staff are great

always get excellent customer service, offered different rates at time of renewal, currently going through a remortgage and the team are very helpful Reviewed on: 25th March 2025

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