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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (566 reviews)

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4.82

Based on 566 reviews, last reviewed 3rd Feb 2026

7500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great staff The staff are friendly, knowledgeable and helpful Reviewed on: 3rd February 2026

Latest lowest rating:

2

old fashioned paper based OK in response but always... old fashioned paper based OK in response but always seem to be short of what you really would like Reviewed on: 2nd February 2026

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (566)

Mutual support for six decades!

I’ve held several savings accounts over the decades (my parents opened the first one for me when I was a baby of three months old). I’m now in my sixties and have had excellent service from HEBS over the years. I also love the fact that they are very local to Stoke-on-Trent. Reviewed on: 14th April 2025

Friendly, helpful and knowledgeable staff.

Friendly, helpful and knowledgeable staff. They have made opening savings accounts easy and straightforward. Reviewed on: 13th April 2025

Overall positive with no concerns

Overall positive with no concerns Reviewed on: 11th April 2025

I’ve had savings with Hanley Economic Building Socie...

I’ve had savings with Hanley Economic Building Society for years and have always experienced outstanding customer service. Their team is consistently friendly, helpful, and professional. I’m now even taking out a mortgage with them, which shows how much I trust and value their service. I popped into the branch today and was helped by Ellie—she was fantastic. So friendly, attentive, and efficient. I was in and out within 15 minutes! It’s always a pleasure dealing with the Hanley team. Reviewed on: 11th April 2025

Customer service is very good.

Customer service is very good. I had difficulty accessing my online account. The person I dealt with was most helpful. Reviewed on: 11th April 2025

Very helpful staff and good products

Very helpful staff and good products Reviewed on: 10th April 2025

very good face to face business.

very good face to face business. Reviewed on: 10th April 2025

Always friendly and helpful at our local Longton branch

Always friendly and helpful at our local Longton branch Reviewed on: 10th April 2025

Traditional building society with good customer service

I like saving with a traditional building society. The application process, although by post only, was swifter than I'd anticipated and my application was dealt with promptly. As a laptop & basic mobile phone user (i.e. without a smartphone), I didn't feel the usual disenfranchisement by being confronted by "app only" restrictions. In contrast, many other providers offering accounts with comparable interest rates were app-only (not even app and online). Reviewed on: 10th April 2025

Great customer service.

Great customer service. Excellent knowledge of services. Reviewed on: 10th April 2025

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